Passionate people, creating amazing memories.
“I absolutely love people and I have a real passion for developing the managers I work with. I love seeing people blossom into the leaders that they are.”
Charlotte Price, Assistant General Manager at Trecco Bay Holiday Park.
Charlotte, now in her tenth year at Parkdean Resorts, has an incredible amount of passion for her industry which is evident from the second anyone sits down to chat with her about her career so far. Raised locally just outside the town of Porthcawl in South Wales (but always planning her next adventure abroad), you could say that Charlotte was born to work in the travel and tourism industry. From the bustling strips of Vegas and the sunny beaches of Los Angeles, to shopping on Fifth Avenue in New York and stargazing in Iceland, Charlotte has seen it all. It comes as no surprise then that she has found herself in a career that revolves around creating amazing holiday experiences for others in her hometown at Trecco Bay.
It was in 2012 when Charlotte was just 20 years old that she joined the Parkdean Resorts family at Trecco as a seasonal receptionist, after being coerced into attending a recruitment event by her mum. Speaking of it now Charlotte says, “It was the best decision I ever made. It was initially a stop gap, and I was a little dubious about the seasonal aspect of the role, but I absolutely fell in love with the customer service side of things.” From then on, the rest is history as they say, as Charlotte went on to work every role imaginable in the reception team, from supervisor, to established supervisor to assistant manager. Fast forward to 2021 and Charlotte ‘felt I had taken reception as far as I could and made no secret that I was ready to learn and do something new.’ After a period of time as Holiday Sales Manager and in the middle of a huge transformation for Trecco Bay as a new Springboard ‘park of the future’, Charlotte had been appointed the new Assistant General Manager position.
When asked what keeps her in the industry, Charlotte says: "It sounds cliché, but I really mean it, I love that no two days are the same here. I couldn’t cope with the mundane of something that never changes. I absolutely love people and I have a real passion for developing the managers I work with. I love seeing people blossom into the leaders that they are. I really care about the people who check in here, it hurts my heart if we get something wrong and I think we take for granted sometimes the power of what we hold in our hands, which are these family’s memories for the rest of their lives.”
Having worked at Parkdean Resorts for ten years and experienced the development of Trecco Bay into one of the ‘parks of the future’, Charlotte talks of the spotlight that shines on the team. “There is a spotlight on us yes, and there is pressure there, but this really does allow people to truly shine in their roles. It’s opened up a lot more possibilities for our people career-wise.”
When asked why she loves working at Parkdean Resorts, she states: “There is a lovely feeling of nostalgia here, both in the guests and the people that work on park. We’re real here and we’re authentic, we are what we are, and we say it how it is - we genuinely all care about what we’re doing and we’re a very reactive business who are always striving for improvement.”
We can’t wait to see what Charlotte and the team have in store for the up-and-coming 2022 holiday season!