Parkdean Resorts UK Holiday Parks

Best ever guest feedback at Parkdean during October half term


Parkdean Resorts by Parkdean Resorts on 11/11/2021
Family on a beach

Parkdean Resorts has recorded its best ever customer feedback scores for October. After a typically busy half-term holiday, when the vast majority of our 67 parks were fully booked, holidaymakers and holiday home owners recognised the fantastic work our teams are continuing to put in, with consistently high ratings across all feedback channels.

Scores across Facebook (4.2 out of 5), Google and Revoo (both 4.1), and Tripadvisor (4.0) show just how happy holidaymakers have been with their visits to our parks. Team members have been working incredibly hard to ensure that guests remain safe and all COVID guidelines are met, while also providing memorable experiences for all the family.

4.0 is the highest Parkdean has scored on Tripadvisor all year, and represents a significant increase compared to the same period over last four years, when parks scored between 3.4 and 3.6 during October from 2017 - 2020. Guest feedback across all key areas improved during Half Term, with food and beverage, activities, and entertainment all receiving a ringing endorsement.

Catherine Lynn, Chief Customer Officer, said: “To record our best feedback scores of the year in October Half Term is a ringing endorsement for our people. It takes great pride in your job, and a real dedication to service, to continue to deliver amazing experiences towards the end of such a busy year, and with all of the added complications of COVID guidelines that our teams have had to contend with, this is a truly magnificent effort.”

Earlier this year, nine Parkdean Resorts holiday parks were awarded the prestigious Tripadvisor 2021 Travellers’ Choice Award. Every year, Tripadvisor pulls together reviews and ratings that travellers share from across the globe to highlight the very best in the Tripadvisor Travellers' Choice Awards. Limefitt, Fallbarrow, Ocean Edge, Nairn Lochloy, Crantock Beach, Todber Valley, Nodes Point, Eyemouth & Weeley Bridge Holiday Parks were announced as winners of the award on account of being in the top 10% in accommodation ratings in the region.