Our Customer Engagement Centre has recently promoted Louise Harrison to Head of Customer Operations. Having worked in the role of Customer Service Operations Manager since September 2020 and managed the customer service and customer experience support teams, as well as the company’s customer insight function, Louise’s commitment and hard work have seen her rise through the ranks at Parkdean to now take on a leading role in heading up the company’s Customer Engagement Centre.
Louise will be responsible for both the sales and service departments, covering all parts of the holidaymaker journey including new bookings, amendments, queries and customer support, and will be supported by two Operations Managers to oversee a team of 150. Parkdean Resorts’ Customer Engagement Centre has ambitious plans, and Louise will play a key role in spearheading the day-to-day operational leadership of the department, ensuring customer contact is optimised and customer needs are met.
Catherine Lynn, Chief Customer Officer said: “We’re thrilled to have promoted Louise to Head of Customer Operations. She was thrown in at the deep end when she joined the business during the pandemic and was faced with communicating the various Government-led changes to our holidaymakers, and she has worked extremely hard and has demonstrated a real commitment to our customers."
"Louise has also played a pivotal role in re-shaping the voice of our customer programme and in streamlining the feedback journey from our customers which has been hugely important for our business. Louise was recently shortlisted for the Customer Champion Award at the UK Contact Centre Awards which is testament to the fantastic work she has been doing, and her strong eye for detail and passion for delivering amazing customer experiences demonstrate her tenacity for this role. This promotion is richly deserved, and we wish Louise every success.”