Parkdean Resorts UK Holiday Parks

Parkdean Resorts secures new partnership with City FM


Parkdean Resorts by Parkdean Resorts on 07/03/2022
City FM logo

Parkdean Resorts is delighted to announce they have secured a significant contract with City FM. Parkdean Resorts operate 66 holiday parks in some of the UK’s finest beauty spots. Their estate includes a wide range of accommodation options, from static caravans to luxury lodges and glamping, as well as touring and camping pitches.

The new contract launched on 1st March 2022 and is centered around a collaborative and strategic partnership. City will provide a 24/7 Service Desk, asset verification survey, planned preventative maintenance (PPM), compliance, job scheduling and management of all regional and national subcontractors. This will deliver compliance, transparency, efficiencies, live data analytics and asset cycle intelligence with tangible service improvements.

A Partnership Based on Shared Values

Each Parkdean Resort has a range of on-site facilities, including leisure and dining areas, requiring expert knowledge to maintain. The company’s strong focus on delivering fantastic customer experiences makes City the ideal partner to maintain them.

Prior to this contract, Parkdean’s 66 holiday parks were managed at a local level, working with over 800 suppliers and contractors. In partnership they have established a new solution which identifies and delivers significant benefits to Parkdean Resorts and their customers.

David Lodge, Property Director, Parkdean Resorts

“We’re looking forward to working with City FM. This partnership will drive significant improvements and efficiencies across our maintenance activities.” says David Lodge, Property Director at Parkdean Resorts.

Campbell Murdoch, Managing Director, City FM

“The City team have come alongside Parkdean Resorts and built strong relationships. This has allowed us to develop effective partnership working, as we start to roll out the operational model.” says Campbell Murdoch, Managing Director at City FM. “We’re looking forward to supporting this great business with their exciting development plans for the future”.

A Bespoke Operational Plan Driven by Data

  • Through a collaborative partnership, Parkdean Resorts and City FM will deliver a data-driven FM solution tailored to every site’s requirement incorporating fabric and asset condition. Capturing and combining data from existing systems and detailed surveys, they aim to achieve real-time visibility of the estate performance, enabling accurate forecasting of planned maintenance, reactive maintenance, and capital expenditure.

  • Proactive 24/7 Service DeskCity’s highly experienced Service Desk will operate as a proactive liaison between Parkdean Resorts and the field teams, managing jobs from inception to closure. A direct line phone number and online portal will bring simplicity for Parkdean staff, technicians, and contractors when logging service requests and following up on activities increasing response and completion times.
  • Managing subcontractorsAs well as streamlining maintenance processes for subcontractors, they’ll support Parkdean in sourcing, onboarding, and managing a range of external best in class contractors. Live reporting on compliance, reactive, quoted works and contractor performance will enable active management of the contractor base consistently maintaining standards.• Asset verification and condition assessmentsQR tagged assets and inventory will create a data warehouse for lifecycle costing, capital and operational planning. 

  • Full visibility of total maintenance costsBy interrogating FM spend at a granular level, they will provide cost detail on spend per discipline, per contractor, parts vs labour, hours on-site and first-time fix. Robust controls with accurate consolidated reports and processes will drive efficiencies and improved ROI.