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British Travel Award

Winners 2018!

Contact FAQs

The holiday park reception opening hours will be mentioned in the guide provided with your welcome pack.
If you arrive late to a holiday park and reception is closed, you'll still be able to collect your keys from our out of hours security team. Please look for signage and a...Continue Reading
You may be asked for a photo ID when checking in so please ensure you have this with you when travelling.
We're happy to keep you updated with our special offers, please complete our enquiry form and let us know your preferences to keep updated with the latest offers and...Continue Reading
You can collect your keys for your holiday home from the on-park reception team when you check in.
You can contact us by Post at: Parkdean Resorts, One Gosforth Park Way, Gosforth Business Park, Newcastle upon Tyne, NE12 8ET Telephone Reservations: 0330...Continue Reading
You can order our holiday brochure by visiting the brochure request page on our website.
We'll be sad to see you go, but you can unsubscribe from marketing email communications from us by following the unsubscribe instructions in each email that we send out....Continue Reading
To report lost property at the holiday park, you can email us at with the details of the lost item including your booking number, name,...Continue Reading
If you have problems whilst at a holiday park, our on-park teams would love the opportunity to help put things right with you. Visit our reception team in person and...Continue Reading
We are not a member of ABTA.
If you are currently on holiday with us and need to make a complaint, please speak to a member of our on-park team who will be happy to try and resolve your problem as...Continue Reading
Our holiday park reception opening and closing times vary. Please check your welcome pack upon arrival for full details of reception opening times.