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British Travel Award

Winners 2018!


Who should I contact if I have problems whilst at a holiday park?


If you have problems whilst at a holiday park, our on-park teams would love the opportunity to help put things right for you. Visit our reception team in person and escalate to a manager if required. You can call the on-park reception or out of hours telephone number which will be provided in your welcome pack.

You can also email:

Please include your booking reference number and your preferred telephone number, so that we can help you as quickly as possible and we will aim to respond to you within 24 hours.