Frequently Asked Questions About Holidays
From making changes to your booking to finding out more about facilities or important contact information, you’ll find it all and more in our holiday FAQs below.
Yes, you can add more guests to your booking as long as the maximum capacity of your holiday home is not exceeded. All extra guests must be added prior to you arriving on the holiday park. You can do this by emailing firstname.lastname@example.org or update via My Account.
Please refer to the terms and conditions of your booking if you have booked a promotional holiday.
Yes, you can book another holiday anytime when you are on-park, just ask at reception and they'll make the booking for you.
Yes, 33 of our parks offer touring and camping pitches. Please book pitches with your preferred park by visiting the touring and camping page.
Yes you can extend your holiday by calling 0344 335 3507 to check the availability. All extensions are subject to availability and payment of the additional cost.
Yes, cots and highchairs are available for hire and can be added to your booking for £15 per item. Just add these to your booking when you reach step three of the online booking process or go to My Booking page and add on from here.
If you'd like to amend your booking you can call our contact centre on 0344 335 3507 to discuss this and see if we are able to assist.
All requests are subject to availability and a charge, if you have a request please click here to email your enquiry or call 0344 335 3507 to speak to an advisor in our Holiday Sales Centre.
You may take your dog on holiday with you in selected dog friendly accommodation. There is a charge of £40 per pet, per week or part week (max two dogs). (Guide Dogs are exempt from these charges and are welcome in all accommodation free of charge.) Please note that Ruda and Vauxhall do not allow pets at all.
Only people listed on the booking confirmation can occupy your holiday home and we can require anyone not listed to leave the park.
We offer a group bookings service for any booking of five or more holiday homes. Please call our group bookings line on 0344 335 3580 or email us at email@example.com or complete our group enquiry form http://www.parkdeanholidays.co.uk/group-bookings/booking-enquiry.aspx for valuable advice on planning and booking your trip.
All children under 8 must be accompanied to the clubs by a responsible adult.
The majority of facilities are free on-park including:
Indoor and outdoor swimming pools (except Ruda)
Kids clubs and entertainment
Multi sports courts
Soft play areas (except Trecco Bay)
All chargeable activities are highlighted with an asterisk at the end on each of the parks facilities pages.
All our accommodation provides sheets, pillowcases, pillows, duvets and covers or blankets. However, we ask that you bring your own soap, towels and other bathroom and kitchen necessities.
Please note we do not provide bedding for cots.
Promotional holidays are an exception, there may be an extra charge for bed linen.
The holiday parks on this website cater primarily for family holidays (with the exception of angling parties at White Acres). If you wish to book a single sex party you MUST inform us of this and of the ages of all members of your party at the time of booking. There may be restrictions on bookings from all male and all female parties of over 4 people and additional restrictions on the number of people who can occupy the holiday home. Bookings from all female or all male parties will only be accepted at our absolute discretion, and we reserve the right to cancel a booking that does not meet this condition.
We will send you a Booking Confirmation with the details of your party on it. It is your responsibility to ensure that these details are correct and tell us immediately if they are not. We reserve the right to refuse accommodation in a holiday home if your party is not the same as set out on the Booking Confirmation.
There are wheelchair friendly holiday homes on park which come with the following features:
Many of our holiday parks are within easy reach of a wide variety of hire facilities, please visit the individual park page for further details.
All of our parks offer free Wi-Fi internet access within the park venues.
All our accommodation includes a fully equipped kitchen, with cutlery, crockery and cooking implements for all guests in the accommodation.
On all booking methods where a deposit is paid, full balance will be due 10 weeks prior to holiday start date and we do not send out receipts for payment of final balances, unless requested.
a) By credit/debit card, Visa, MasterCard, Delta, Maestro.
We regret we do not accept Laser or American Express cards. Payment can be made online or by telephone in full or instalments.
b) By cheque/postal order
Please make your cheque or postal order payable to Parkdean Resorts and write your name, address and booking number on the back. All cheques must be received at least three weeks before the start of your holiday; any holidays booked within this three week period must pay by credit/debit card.
c) By BACS or Online Banking
Sort Code: 20 59 42
Account No: 13419029
Account Name: Parkdean Resorts UK Ltd
d) Balance Auto Collection
Providing the credit/debit card used to make your deposit payment is still valid at the time your balance is due and you have an email address, we can take this payment automatically for you – either select this option when making your booking on our website or ask your advisor at the time of booking.
There are two ways you can book your holiday:
Why not book your holiday quickly and easily with our online booking system, simply work through the steps and get your confirmation by email.
Our Holiday Sales Team will be happy to take your booking by telephone on 0330 1234 850.
Your holiday confirmation will be emailed to you.
For touring and camping bookings visit the touring & camping section »
1. By Post
One Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne
Reservations: 0330 1234 850
Customer Service: 0344 335 3507
Group Booking 5 – 19 holiday homes: 0344 335 3580
Group Bookings more than 20 0344 335 3384
To contact us via email please use our simple enquiry form so that we can direct your query to the correct team and get the information you need back to you as soon as possible.
4. Holiday Sales Centre Opening Times
Monday to Friday: 8am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 10pm
5. Business Enquiries
Business Reception: 0191 256 0795
If you have any comments or queries about the website please fill in our simple enquiry form.You can contact us in the following ways
To receive information about special offers by email please fill in your details on our email sign up page.
To order our holiday brochure visit the brochure request page.
We have caravan sales showrooms at 68 of our holiday parks allowing you a great choice of locations from which to buy a caravan, or in some cases Lodges, and holiday whenever you feel like it. If you would like more information visit the caravans for sale page by clicking here.
Personal Holiday Insurance
For full policy information please visit our personal holiday insurance page here
This cover has been specially put together by national insurance brokers Bishop Skinner & Ageas Insurance Ltd and will cover you for:
Cover of your luggage for up to £2,000 per person against theft, loss or damage (and up to £300 for any one article)
Cover of your money for up to £300 per person and reduces to £100 for children under 16
Personal liability of up to £2,000,000 for legal liability and property damage
Personal accident cover of up to £20,000
Medical expenses cover of up to £2,000
Holiday curtailment, cover of up to £1,000 towards travel and accommodation expenses
Your Car Breakdown & Accident Insurance
To give you added security, you are covered for up to two cars during your holiday.
Cover for up to £300 towards labour charges for emergency repairs or, if your car becomes unusable for more than 24 hours, towards the cost of recovery or storage at a garage
Up to £70 per day (and £600 in all) to hire a similar car to continue your holiday
Up to £50 per person (and £250 in all) for any hotel accommodation, resulting from car breakdown
Your cancellation cover
Please see separate terms for touring & camping
For full policy information please visit our cancellation cover page here.
If you cancel at our 'No Quibble' stage
(a) If you cancel your holiday more than 10 weeks before the holiday start date then we will refund all monies paid less the Cancellation Cover charge plus a £40 administration fee.
If you cancel for a qualifying reason
(a) For bookings cancelled between 6 and 10 weeks before your holiday start date then we will refund all your money less the Cancellation Cover plus a £40 administration charge.
(b) For bookings cancelled within 6 weeks and the day before your holiday start date we will refund all your money less the Cancellation Cover charge and a calculated deposit (see deposit table below). (Any other charges/fees previously added to the booking will not be refunded in any event).
|Total holiday price||Initial deposits|
|Up to £149||£60|
|£150 - £299||£80|
|£300 - £499||£100|
|£500 - £999||£120|
Qualify reasons for cancellation
(a) Illness, death, injury or maternity of any member of your party (detailed by you at the time of booking), or
(b) Your redundancy or that of your spouse (qualifying for payment under the Redundancy Payments legislation), or
(c) Your unforeseen occupational posting in your present employment, or
(d) Fire, floods, subsidence or malicious damage, rendering your home uninhabitable, or
(e) The police requiring your presence following a burglary at your home or place of business or witness, or
(f) Jury service by you or your spouse, or
(g) Death or serious injury or illness of a close relative or death of a business associate, partner or co-director
Provided that these circumstances arose AFTER the date you made your booking and you can supply documentary supporting evidence of the circumstances and the date they occurred.
If you cancel 'Without a Qualifying' reason
(a) For bookings cancelled between 6 and 10 weeks before your holiday start date then we will refund all other money paid less a cancellation deposit (see deposit table above), the Cancellation Cover charge plus a £40 administration fee.
(b) For bookings cancelled less than 6 weeks prior to your holiday start date then you will forfeit your full holiday cost.
How to cancel
If you wish to cancel your holiday you must notify us by postal letter, email or telephone. The date of cancellation is the date we recieve your letter, email or log your phone call. To ensure delivery we recommend all mailed cancellation letters are sent by recorded delivery to the address below. We can only accept cancellation from the lead booking name unless your documentary evidence shows they are unable to cancel the booking.
Please send cancellation emails to firstname.lastname@example.org
Or post your letter to: Holiday Cancellation Dept, Parkdean Resorts, 1 Gosforth Park Way, Gosforth Business Park, Newcastle Upon Tyne, NE12 8ET
Or by telephone on 0344 335 3257.
If you cancel your holiday you will be responsible for the full balance. However, if you have bought Holiday Cancellation Cover, you will be covered for some of these costs depending on when you cancel your holiday and the reasons for cancelling.
To view the cancellation terms please visit our cancellation cover page here.
If your details change prior to your start date you must advise us in writing of your new details to the following address:
Holidays Sales and Support
2nd Floor, One Gosforth Way
Gosforth Business Park
Newcastle upon Tyne
Or email email@example.com
You can bring along your booking confirmation or just a note of your booking number if you are unable to print your confirmation. Please bring ID along with your booking number.
Most parks offer a range of family entertainment. Entertainment varies from park to park and you'll receive an entertainment guide when you arrive on park, for further information please check individual park information.
If you arrive late you can collect your keys from the security teams.Where possible, please advise us in advance if you plan to arrive at the holiday park late.
We do not accept arrivals after 11pm, other than under extreme circumstances, and then security on the park will provide the keys to your accommodation. Please advise us at the time of booking if you intend to arrive late.
All of our caravan and lodge holiday homes include the following:
Fitted kitchen with gas or electric cooker, oven and grill
Bathroom with shower and toilet
Free gas and electricity
Free bed linen
Use of park facilities:
Specific types of accommodation may include additional facilities. Please refer to the individual accommodation descriptions for more information.
Touring and camping pitches include:
Use of all showers and toilets
Unlimited hot water
Use of park facilities:
The following are included in the cost of our holidays (except promotional holidays such as £9.50 Sun Holidays)
You can check into your accommodation from 4pm on the day of arrival (subject to unavoidable delays). However you are welcome to use all facilities on the park, should you arrive prior to 4pm. Why not start your holiday early by booking a priority arrival, for more information call 0344 335 3507.
On the day of your departure we ask you to vacate your accommodation by 10am - you are more than welcome to use all park facilities after this time.
If you have booked your holiday online you'll receive a booking confirmation by email. If your booking confirmation does not arrive within 24 hours please check your junk/spam folder before contacting us.
To find out about how you can join our team either on-park or in our support office visit our careers section »
Whether you're travelling by car, bus, train or even plane, we have summarised some of the options available to you when it comes to finding directions to your holiday park.
When you use the search bar on our website to find your park of choice, the handy map tab will give you step-by-step instructions on how to get to the park from your home. Simply enter your postcode, press 'GO!' and the instructions will be provided for you alongside a helpful map.
You can also navigate to your favourite park using the 'Our Parks' tab on the homepage. Each individual park page has directions included to make sure you can get to your holiday destination with ease.
We have heated indoor and outdoor swimming pools at most of our holiday parks. Please visit the park specific page for further information.
All indoor and outdoor pools are fully heated.
For health and safety reasons some of our facilities have age and/or height restrictions. Children under the age of 8 must be supervised by an adult in the swimming pool. One adult may not supervise more than two children under 8 in the swimming pool and at Ruda, Trecco Bay and Warmwell Holiday Parks all children under 4 must be supervised by an adult on a one-to-one basis.
Please see each Parks page for specific information or email firstname.lastname@example.org