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To view the latest ferry crossing prices to the Isle of Wight, please visit the ferry websites directly, as Parkdean Resorts no longer manage ferry bookings for new holiday customers.
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If you have booked your holiday online you'll receive a booking confirmation by email within ten minutes of booking. If your booking confirmation does not come through please check your junk folder before contacting us.
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Your reference number can be found on your booking confirmation.
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No, we are not a member of ABTA.
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Yes, Direct Debit payments must be set up by the lead passenger named on your booking.
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The total number of people in your party (including children and babies) must not exceed the maximum capacity of the holiday home or pitch advertised online.
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The minimum age to make a booking at one of our holiday parks is 18. Younger guests must be staying with a responsible adult aged 18 or above.
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We offer standard days to start a holiday, which are usually a Monday, Friday or Saturday. However, we may also offer additional arrival days at certain times of the year.
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We may be able to help you arrange your accommodation so that you're near your friends.
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Great news - you can pre-book activities, including swimming sessions (at selected parks), by simply logging into ‘My Booking’ up to 6 weeks prior to your arrival date and selecting 'Book on park activities.' Activities can be pre-booked up until 2 hours before they start. We'll send you an email reminder before you're due to travel.
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Once you've booked your Isle of Wight holiday with us, simply wait 48 hours and you'll be able to access a link via the "My Booking" portal to receive an exclusive discount on ferry crossings with Wightlink.
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To view your holiday home booking online, simply head to the My Booking page. You'll need your Parkdean Resorts booking number, surname and postcode which was used to make the booking.
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You may not have been asked to authenticate your payment when making a purchase online in the past, however, new legislation has meant that card providers and online businesses are now required to be 3D Secure 2.0 (also known as 3DS2) compliant – in order to make online shopping and purchases safer for customers.
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Due to the adoption of the new 3D Secure 2.0 (also known as 3DS2) security standard amongst card providers, you’re now required to authorise your online payments. This is to reduce the risk of fraud and prevent the use of your credit or debit card without your authorisation.
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You can skip the call queue by using our automated payment line. Call us on 0330 8089 734 to make your payment today. You'll need your holiday booking reference number, postcode and departure date handy - as well as your debit or credit card. Simply enter your details using the touchpad on your phone.
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To update your contact details you can do this via www.parkdeanresorts.co.uk/login.
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No, only those people named on your booking can occupy your holiday home or pitch and anyone not in your booking party will be asked to leave the park.
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If you want to make any changes to your holiday which result in additional charges, for example park or accommodation changes, we would ask that you pay for any change at the time as a single payment.
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If you wish to cancel your Direct Debit, please contact us as soon as possible so we can assist.
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To find out when your last Direct Debit payment is due, simply log in to your account and visit the 'My Booking' page to view your payment schedule.
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If for any reason one of your Direct Debit payments fails, we will contact you to let you know, including the next steps you need to take.
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Direct Debit payments must be spread over a minimum of 3 monthly instalments and the final payment must be made 4 weeks plus 1 day prior to travel.
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If you cancel your holiday you'll be liable for the full cost. However, we do offer cancellation cover which can be added at the time of booking. You can view the full terms for cancelling on our cancellation cover page.
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Our cancellation cover protects you should the unexpected happen and you need to cancel your holiday in the future, and we highly recommend it.
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We accept the following payment methods: credit or debit card, cheque or postal order, BACS or online bank payment and balance auto collection.
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You can view and pay your holiday balance online by logging into My Booking.
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If you cancel your holiday booking and have bought holiday cancellation cover, you will be covered for some of the cost depending on when you cancel and the reasons for cancelling.
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When booking your holiday online, simply select the 'Direct Debit' option on the payment page.
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In order to be eligible for Direct Debit, holidays must be booked a minimum of 16 weeks prior to travel and to the value of £200 or more. Payments must be spread over a minimum of 3 months.
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Once you have chosen to pay for your holiday via Direct Debit, this will be set up with your bank and the agreed monthly payment amount will be collected automatically on the day you have chosen. This amount will be deducted every month until the balance has cleared.
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If you have booked your holiday with a deposit, you'll need to make the final payment for your holiday and settle the outstanding balance 10 weeks prior to your arrival date.
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If you have selected auto collect we'll automatically take your balance from your elected card on your payment due date (10 weeks prior to your holiday).
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If for any reason you wish to cancel your holiday, the refund you receive will be based in our standard booking terms and conditions.
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You can amend the details of who is coming with you online by logging into your account.
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Discount codes are entered online when completing your booking.
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All of our holiday parks welcome families and are ideally set up to create the perfect family holiday environment.
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Please click below to view full instructions.
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You can start your holiday on any day depending on how long you're planning to stay with us.
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When you arrive on park to start your holiday our friendly team will be waiting to greet you and check you in. The lead passenger named on the booking must be the person to check-in. We may ask you to provide your ID when you check-in or during your stay to confirm this.
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We may invite you to complete a quick two-step ID check online, prior to your arrival. This is to speed up the check-in process when you arrive at the park, as you may be asked to show your ID to confirm you're the lead passenger on your booking.
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All of our parks are still open in the autumn, whether you're looking for an October half term holiday or a peaceful autumnal break. We also have a handful...
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Yes, a select number of our parks are open over Christmas and New Years - they're perfect for a festive winter break. Explore our Christmas and New Years...
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Yes, you can add more guests to your holiday booking, as long as the maximum capacity of your holiday home is not exceeded. All extra guests must be added...
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Yes, you can book another holiday at any time while you're on holidaying on-park with us - simply enquire at reception and the team will be happy to make the...
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We do not offer gift vouchers at this time.
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Yes, you may be able to change your park selection after you've booked your holiday. Terms and conditions apply, and this will typically incur an additional...
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No, once your Direct Debit plan has been set up, this cannot be changed. Depending on when your holiday was booked, please see the options below for...
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No, you can't choose how much deposit you pay. If your holiday starts in less than 10 weeks from the time of booking, you’ll have to pay the full holiday...
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If you wish to extend your holiday after booking, please get in touch with us via our Live Chat facility online. You can access this by clicking ‘Chat now’...
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Currently, our Direct Debit payment option is only available to customers who book their holiday online, via the Parkdean Resorts website. We do hope to...
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