Cancellation

14 results in Cancellation

• Can I change my park once I have booked a holiday?

  If you wish to change park after you have booked your holiday, please contact us as soon as possible through LiveChat to check availability and options and we will try our best to assist.
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• What are the benefits of taking out cancellation cover?

  Our cancellation cover covers your holiday should the unexpected happen and you need to amend or cancel your holiday in the future. Cancellation cover can be added at the time of booking or up to 24 hours after booking.
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• Can I change the date of my holiday?

  If you wish to change the date of your holiday booking, please contact us via LiveChat to check for availability.
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• What is the cancellation policy for promotional holidays?

  Please refer to your promotional operator’s terms and conditions for further details regarding cancellations and any payments made directly to them.
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• Refund amount different to what you were expecting?

  If the amount shown is not the amount that you were expecting to be refunded, this may mean that you made your payments by using more than one payment method.
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• Can I change my direct debit plan?

  No, once your Direct Debit plan is set up no changes can be made to the monthly payment, payment due dates or term of the plan.
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• What costs will be incurred if I cancel my holiday home booking?

  If you cancel your holiday more than 70 days prior to arrival, you will receive a refund of monies paid, minus the cost of your deposit and any non-refundable admin, amend, retain or booking service fees.
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• Can I change the account my refund is being paid into?

  No, to comply with UK Financial Regulations, we must attempt to refund the card that was originally used to make payment. If the payment fails, we will be in touch to arrange an alternative refund method.
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• Cancellation Cover Terms: all you need to know

  Please note that the below FAQs concern bookings made from 08/01/2024. For bookings made before this date, please see our full Cancellation Cover terms & conditions which can be found in this answer.
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• Why has Parkdean cancelled my holiday?

  If our customers have any outstanding debt, we send cancellation warning emails to warn them about cancellation before cancelling any holidays.
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• How do I cancel my Direct Debit and will I get a refund?

  If you wish to cancel your Direct Debit, please do so directly with your bank.
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• How to cancel your activities?

  You must cancel your activities via the activities portal as we are unable to cancel on your behalf.
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• What happens if I miss a Direct Debit payment or one of my payments fails?

  If for any reason one of your Direct Debit payments fail and you haven't manually made the relevant payment by the due date, your Direct Debit plan will be automatically cancelled.
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• If I cancel my holiday will I get a full refund?

  If you cancel your holiday more than 70 days prior to arrival, you will receive a refund of monies paid, minus the cost of your deposit and any non-refundable admin, amend, retain or booking service fees.
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