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Once you have chosen to pay for your holiday via Direct Debit, this will be set up with your bank and the agreed monthly payment amount will be collected automatically on the day you have chosen. This amount will be deducted every month until the balance has cleared.
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In order to be eligible for Direct Debit, holidays must be booked a minimum of 16 weeks prior to travel and to the value of £200 or more. Payments must be spread over a minimum of 3 months.
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No, once your Direct Debit plan is set up no changes can be made to the monthly payment, payment due dates or term of the plan.
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If you wish to cancel your Direct Debit, please contact us as soon as possible so we can assist.
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When booking your holiday online, simply select the 'Direct Debit' option on the payment page.
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Once you have chosen the date on which you would like your Direct Debit to be paid, this cannot be changed.
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Yes, Direct Debit payments must be set up by the lead passenger named on your booking.
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To find out when your last Direct Debit payment is due, simply log in to your account and visit the 'My Booking' page to view your payment schedule.
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Direct Debit payments must be spread over a minimum of 3 monthly instalments and the final payment must be made 4 weeks plus 1 day prior to travel.
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If for any reason one of your Direct Debit payments fail and you haven't manually made the relevant payment by the due date, your Direct Debit plan will be automatically cancelled.
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If you wish to cancel your Direct Debit, please do so directly with your bank.
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Currently, Direct Debit is only available on holidays booked directly online via the Parkdean Resorts website.
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If for any reason one of your Direct Debit payments fails, we will contact you to let you know, including the next steps you need to take.
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If you want to make any changes to your holiday which result in additional charges, for example park or accommodation changes, we would ask that you pay for any change at the time as a single payment.
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If for any reason you wish to cancel your holiday, the refund you receive will be based in our standard booking terms and conditions.
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As we refund via the same method you made your payments to us, this can result in your refund coming to you on different days and via multiple methods.
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If you have booked your holiday with a deposit, you'll need to make the final payment for your holiday and settle the outstanding balance 10 weeks prior to your arrival date.
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The pitch fee you pay will vary depending upon factors such as the location of the holiday home, the park or the length of the season.
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Depending on when your holiday starts and how much it costs, you may be able to spread the cost by paying monthly.
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If you have selected auto collect we'll automatically take your balance from your elected card on your payment due date (10 weeks prior to your holiday).
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You can pay it in full on or before the due date which will be detailed on your Request for Payment, via your Owners Connected online account, or via bank transfer.
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We accept the following payment methods: credit or debit card, cheque or postal order, BACS or online bank payment and balance auto collection.
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We accept the following payment methods on our Order and Pay app: debit and credit cards and American Express.
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Due to the adoption of the new 3D Secure 2.0 (also known as 3DS2) security standard amongst card providers, you’re now required to authorise your online payments. This is to reduce the risk of fraud and prevent the use of your credit or debit card without your authorisation.
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You can skip the call queue by using our automated payment line. Call us on 0330 8089 734 to make your payment today. You'll need your holiday booking reference number, postcode and departure date handy - as well as your debit or credit card. Simply enter your details using the touchpad on your phone.
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You can pay via the website or telephone. The easiest way to make a payment is by logging in to your account via the "Manage My Booking" section, which you can access 24 hours a day, 7 days a week.
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Please click below to view full instructions.
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To view the latest ferry crossing prices to the Isle of Wight, please visit the ferry websites directly, as Parkdean Resorts no longer manage ferry bookings for new holiday customers.
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If you booked your Isle of Wight ferry crossing directly with Parkdean Resorts (before 12th May 2021) and you need to either amend or cancel your booking, please email
[email protected] with your request.
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We offer free parking for guests at all of our holiday parks. Many of our caravans and lodges also offer parking directly outside, but this is not guaranteed.
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Unfortunately, Parkdean Resorts cannot advise on TV licensing. Please contact TV Licensing directly on 0300 790 6116 or visit their website for all licence enquiries.
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The following facilities are included in the cost of your holiday if you have booked directly with Parkdean Resorts (this does not include promotional bookings such as Sun Holidays).
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When you book your holiday directly with Parkdean Resorts, you can enjoy a whole host of included amenities, facilities and activities on-park.
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When you book your holiday directly with Parkdean Resorts your hub passes are included and there is no additional charge.
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We may be able to provide day passes, but this is subject to availability due to numbers on park, and priority is for those who are guests. Please check directly with the holiday park.
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Please refer to your promotional operator’s terms and conditions for further details regarding cancellations and any payments made directly to them. All cancelled holidays are subject to the cancellation charges set out in clause 38 and 68 of our holiday booking terms and conditions.
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Please refer to your promotional operator’s terms and conditions for further details regarding cancellations and any payments made directly to them.
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Yes, hub passes are included when booking directly with us.
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Some of our parks offer ice pack freezing to help you keep your food fresh if you're camping with a cool bag, or your touring caravan doesn't have a fridge.
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We will send a statement detailing the breakdown of bookings you’ve had in your holiday home, and your letting income is added to your Owner Account based on the below schedule:
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You should expect your Parkdean Resorts holiday confirmation within 14 days of receiving your confirmation from your promotional operator.
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