We’ve had cause for celebration this week as our Gosforth Head Office Contact Centre has been presented with the Small Contact Centre of the Year Award by the prestigious and nationally celebrated National Contact Centre of the Year Awards.
The judges were impressed by our dedication to exceptional service and contribution to the company’s impressive commercial results. We have been praised for our unique Value Impact Pride (VIP) training programme which is designed to empower our people to think differently and to put customers first.
Jonathan Montgomery, Director of Parkdean Resorts’ Customer Engagement Centre, said: “Doing the right thing for our customers is everything for us; it’s at the forefront of what we do at Parkdean Resorts, and this award is testament to the hard work and dedication of everyone at our Customer Engagement Centre. We strive to make the journey as seamless as possible for our customers so they can create amazing memories at our parks, and our aim at the Customer Engagement Centre is to Excite, Engage, Experience and Evolve so we can empower our colleagues to help us deliver this vision. This is a fantastic achievement and I’d like to thank everyone in the team for their outstanding efforts.”
