Parkdean Resorts UK Holiday Parks
British Travel Awards Winner 2020
Best UK Family Holiday CompanyBest UK Holiday Parks & Lodges Company

2021 Letting Schemes Terms and Conditions

Easylet Scheme and Guaranteed Income Scheme Agreement

When you sign the 2021 Easylet Agreement Form and/or the 2021 Guaranteed Income Form you agree to join either the Easylet Scheme and/or the Guaranteed Income Scheme (as applicable) and comply with these terms and conditions. The 2021 Easylet Agreement Form and/or the 2021 Guaranteed Income Form (as applicable) together with these terms and conditions forms your agreement with us.

Meanings of wordsIn this Agreement:

“Bookings” means Bookings by our guests for your Holiday Home.

“Dates” means the 3, 4 or 7 day breaks shown on the 2021 Easylet Agreement Form or the 2021 Guaranteed Income Form (as applicable), which you agree to make available to us. You cannot have any of the same dates selected on both the 2021 Easylet Agreement Form and the 2021Guaranteed Income Form if you are joining both schemes.

“Holiday Home” means your Holiday Home which is included in the Scheme.

"Holiday Home Tariff" means the amount paid to us in relation to accommodation charges by our guests to stay in your Holiday Home (and excludes any costs that are extras, including but not limited to, priority arrival, fishing permits, ski passes, half board, cots, high chairs, cancellation cover and personal holiday insurance. The cost of such extras is retained by us). This amount is inclusive of VAT.

“Letting Period” means the period of all the Dates during your park’s 2021 holiday season.

"Owner Account" means your account with us which shows all amounts payable from you to us and from us to you whether under this agreement, the terms of your pitch licence agreement or otherwise.

"Owner Hire dates" means the dates you reserve the Holiday Home for your use as indicated on the 2021 Easylet Agreement Form or the 2021 Guaranteed Income Form.

"Owner Income" means the amount we will pay you under this agreement depending on the scheme you have joined. Under the Guaranteed Income Scheme, this shall be the applicable rates for the dates indicated on your 2021 Guaranteed Income Form, subject to your Holiday Home being in Satisfactory Condition on those dates. Under the Easylet Scheme, this will be 70% of the Holiday Home Tariff.

"Park" means the Parkdean Resorts holiday park your Holiday Home is sited on.

"Satisfactory Condition" means compliant with terms of this agreement and in a condition suitable for occupation by our guests. Whether or not your Holiday Home is in Satisfactory Condition is subject to our absolute discretion.

“Scheme” means the Parkdean Resorts Easylet Scheme and/or Guaranteed Income Scheme as applicable. 

“we”, “us” or “our” means Parkdean Resorts UK Limited (company number 05729719) whose registered office is 2nd Floor, One Gosforth Park Way, Gosforth Park Way, Gosforth Business Park, Newcastle upon Tyne, NE12 8ET.

“you” or “your” means you, the Holiday Home owner(s) as set out on the 2021 Easylet Agreement Form and/or the 2021 Guaranteed Income Form (as applicable).

Agreement to make your Holiday Home available to us to hire and what we will pay youYou agree to make your Holiday Home available to us for the Letting Period so that we can hire it to our guests for holidays during your Park’s holiday season dates (other than any dates you have identified as Owner Hire dates). In return, we agree to pay you the Owner Income (see Your Owner Income and Invoicing below). 

Letting PeriodAs a minimum, you must make your Holiday Home available under the relevant Scheme for the periods set out below. For either Scheme, 6 of the weeks must be during peak season school holidays with 3 of these peak weeks in the summer:

Easylet Scheme – at least 10 full weeks
Guaranteed Income Scheme – at least 6 full weeks.

If you join both the Easylet Scheme and the Guaranteed Income Scheme, the minimum you must make your holiday home available for use is 6 weeks under the Guaranteed Income Scheme. There is no additional minimum requirement for the Easylet Scheme. 

If you join the scheme after 2nd April 2021, the minimum period you must make your Holiday Home available under the relevant scheme are set out below. 

If your Holiday Home has already been accepted onto a scheme and you do not make your Holiday Home available for the relevant minimum period and at the times set out above we can remove your Holiday Home from the scheme and move any Bookings already made for your Holiday Home.

Whilst we appreciate that school holiday dates vary across the UK, our decision on the dates of school holidays as shown on the 2021 Easylet Agreement Form or the 2021 Guaranteed Income Form (as appropriate) is final. 

England/Wales02 Apr01 Jun28 Jun16 Jul23 Jul30 Jul06 Aug13 Aug20 Aug01 Oct
Must provide PDR min weeks9876544442
Min peak weeks5443211111
Min summer peak weeks3333221100
Min off peak weeks4433333331

Scotland02 Apr28 May21 Jun02 Jul09 Jul16 Jul23 July30 Jul06 Aug08 Oct
Must provide PDR min weeks9876544442
Min peak weeks5443211111
Min summer peak weeks3333221100
Min off peak weeks4433333331

 

If you part-exchange your Holiday Home during the Letting Period you will need to end this agreement (see Ending this Agreement). If you want to continue on a scheme for that Letting Period you will need to reapply to a scheme for your new holiday home. If you reapply we will take into account dates you have provided under the agreement which has ended when calculating the minimum period you must make your Holiday Home available. Where there are future Bookings that were made prior to the part-exchange, you may still need to honour those Bookings in your new holiday home if we are unable to move them. In these circumstances the Owner Income for these Bookings will be based on the grade of your previous holiday home.

Easylet Scheme

If you are on the Easylet Scheme you must notify us if you would like to change your Owner Hire dates. If your Holiday Home is vacant, where possible we will reserve it for your own use and we will confirm this to you in writing by either email or letter. Please check your confirmation and make sure all details are correct. To request to change your Owner Hire dates, update your details, make a booking or view your account please contact the Owner Reservations Team; Call: 0344 335 3442 (Monday – Friday 9:00 - 17:00) or email: [email protected] Where you make a request to change your Owner Hire dates, we will not allow the request if this will mean your Holiday Home will be available to us for less than the minimum periods set out above. However, if there are no Bookings on the date you request and it is less than 1 week before that date, we may allow you to amend your Owner Hire dates, even if this means you make your Holiday Home available to us for less than the minimum periods set out above.

Guranteed Income Scheme

If you are on the Guaranteed Income Scheme you cannot cancel or swap any Dates. If you haven’t met the minimum letting dates, you will only receive payment for Bookings under the terms of the Easylet Scheme where your Holiday Home has been occupied by our guests. We will write to you to notify you of this.

We may ask for extra use of your Holiday Home above the minimum 6 or 10 week period. It is up to you whether you want to provide extra use. You do not have to.

Where the Holiday Home is owned by more than one person all owners must agree the hire dates and must also agree to the terms set out in this Agreement by signing the 2021 Easylet Agreement Form or the 2021 Guaranteed Income Form (as appropriate).

What standards must my Holiday Home meet to join a Scheme? We will measure your Holiday Home against the criteria in the Parkdean Resorts brochure and website based on the following:

  • -The size of your Holiday Home;
  • -The condition of your Holiday Home;
  • -The age of your Holiday Home.
  • There are specific requirements for different Schemes:

    Easylet Scheme

    For the Easylet Scheme a Holiday Home must match a hire fleet category on Park, be no older than the hire fleet at the Park and, in any event, no older than 12 years (2010). We may consider older Holiday Homes to be part of the Easylet Scheme if we consider them to be of a high standard and, as a minimum, they must have double glazing and central heating, however we are under no obligation to do so.

    Guranteed Income Scheme

    Our Guaranteed Income Scheme is available at some but not all of our parks. To be eligible for the Guaranteed Income Scheme a Holiday Home must be on a park offering this scheme, not be older than 9 years old (2013), must match a hire fleet category at the Park, we must consider it to be of a high standard and it must have a fitted electrical heater in each room of the Holiday Home.

    If your Holiday Home is on a Park that has Park Connect, which is our Wi-Fi service, your Holiday Home must have Park Connect installed in order to join a scheme. If Park Connect becomes available at your Park after you have joined a scheme, you must elect to have Park Connect installed in your Holiday Home as soon as it becomes available, otherwise we may remove your Holiday Home from the scheme.

    For any scheme, should your Holiday Home not meet the required standards we may be able to help you to bring it up to the correct specification. You can speak to your Holiday Home Sales Manager at your Park about this.

    Your Holiday Home must maintain the standards with which it was categorised when you joined the scheme throughout the Letting Period. If it does not, we may re-categorise your Holiday Home or remove your Holiday Home from the scheme. This could result in charges being applied to your Owner Account for our loss of earnings where a Booking cannot be completed. We would write to you to notify you of this.

    We will carry out such maintenance and inventory replacements to your Holiday Home as we consider necessary during the Letting Period and charge the relevant costs to your Owner Account. If the work will cost over £50 we will agree this with you before the work is done. These costs should be paid in accordance with our payment terms.

    Your ObligationsKeys
    Three sets of labelled keys for your Holiday Home should be handed to the Holiday Sales Manager at Park at least 7 days before the first date.

    TV License
    Your Holiday Home must have a valid TV licence for a full calendar year. For help visit www.tvlicensing.co.uk.

    Safety Checks
    You must provide us with copies of current satisfactory gas and electrical testing certificates for your Holiday Home and evidence of portable appliance testing. Gas and portable appliances must be inspected at least once a year and Holiday Home electricals inspected every 3 years. Appliances must be inspected in accordance with our guidelines, as set out in park rules and/or your pitch licence Agreement. Details of the testing required are available from the park and inspection certificates will be held on park.

    We will charge for any inspection or testing you ask us to organise or undertake on your behalf. Such charges are payable in accordance with our payment terms. The team on park will be able to explain the costs of such inspection/testing.

    Gas bottles must be stored outside your Holiday Home in an adequately ventilated, non-combustible area.

    Appearance
    All holiday homes must be clean and presentable internally and externally and meet the standards in our brochure/set out on our website. We may need to charge you for cleaning your Holiday Home after you have used it should it not meet these standards.

    Contents of your Holiday Home
    You must make sure that your Holiday Home is fully equipped for the maximum number of people it sleeps. Your Holiday Home must contain all the items set out in the inventory check list which you can get from the Park.

    We will replace any inventory that may get lost or broken. The replacement item will be from our standard inventory and therefore may not be the same as the lost or broken item. The cost will be charged back to your owner account and will be payable in accordance with our payment terms. You will be notified should any replacement item cost over £50 and we will agree the replacement with you before it is carried out.

    Personal Belongings

    Your Holiday Home must be cleared of all belongings and be ready to let at least 7 days before the first date in the Letting Period to allow us to carry out all the checks we need to do before it is occupied by our guests.

    If we need to clear your personal belongings from your Holiday Home, the cost of this will be charged back to your Owner Account.

    We will assume that all non-inventory items left in your Holiday Home have been left by guests and deal with them accordingly.

    Availability

    When you use your Holiday Home you must make sure that it is vacant by no later than 10am on any date we have a Booking. This is to allow us to clean and check your Holiday Home for our guests.

    You will be able to use your Holiday Home from 4pm on the day that a Booking ends. This is so that we can make sure your Holiday Home has been cleaned.

    If you don’t leave your Holiday Home by 10am on the date a Booking starts, or if your Holiday Home is occupied by someone other than our guests on a date we have a Booking for your Holiday Home, we will charge the full value of the Booking back to your Owner Account plus any other costs that we incur as a result of your failure to vacate your Holiday Home including for example refunds or compensation to our guests if we have to cancel a guest’s holiday.

    Your Owner Account

    For your Holiday Home to be accepted as part of a scheme your Owner Account must be paid up to date. If you do owe us any money please contact us to discuss this.

    If you owe us any money after acceptance on to the scheme and do not agree arrangements for payment with us, we may remove your Holiday Home from the scheme and any Bookings already made for your Holiday Home may be moved, either temporarily or permanently. We may allocate your Owner Income against any debt on your Owner Account before paying any remaining Owner Income to you.

    Indemnity
    You agree to indemnify us for any loss or expense we suffer arising or in connection with you breaching this agreement or any act or omission by you. This means that you agree to cover any loss or expense we incur from letting your Holiday Home.

    Smoking and PetsSmoking is not allowed in your Holiday Home at any time while your Holiday Home is part of the Scheme.

    If you have your own pet which comes into your Holiday Home or you allow other pets in your Holiday Home you must tick the opt in box on the 2021 Owners’ Holiday Home Sign-Up Form to confirm that pets are welcome in your Holiday Home. We will then let your Holiday Home as ‘pet friendly accommodation’. This is important because some of our guests want accommodation which does not contain any pet hair or are allergic to pet hair.

    If you do smoke or allow smoking in your Holiday Home or if you do not tick the opt in box but have allowed pets in your Holiday Home you will be responsible for any loss or expenses we incur as a result of this (including the cost of a deep clean and compensating our guests). Your Holiday Home may also be removed from the scheme and if this happens this agreement will come to an end.

    Registered assistance pets like guide dogs are permitted in all accommodation.

    InsuranceYou must take out adequate insurance to cover loss and damage and public liability insurance for at least £2 million; this insurance must be maintained for all the time you are participating in the scheme. If at any time during the Letting Period your Holiday Home is not insured we will bring this Agreement to an end immediately.

    To ensure that your Holiday Home is adequately covered please see ‘Insuring your Holiday Home’ within the letting schemes pack (hard copy or email). Further details of our insurance scheme is available from your Holiday Home Sales Team on park and our insurance broker, Gallagher.

    Please make sure that you take out insurance cover for your Holiday Home for the following year at least a week before your insurance renewal date and provide evidence of your insurance cover to our Owner Reservations Team straight away. If we do not have evidence of insurance cover for your Holiday Home at least a week before the renewal date we will assume your Holiday Home(s) will not be insured and will start moving Bookings from your Holiday Home. Once Bookings have been moved we will not move them back. Please therefore deal with your insurance as promptly as possible.

    If you are removed from the Scheme for failing to meet the insurance requirements you will receive payment for Bookings where your Holiday Home has been occupied by our guests up to the date of expiry of your insurance under the terms of the Easylet Scheme. You will not be able to re-join either Scheme until your Holiday Home is insured and it is our decision about whether you can re-join.

    Damage to your Holiday HomeUnfortunately from time to time loss or damage to your Holiday Home and contents may occur. This is your responsibility to deal with and is why it is extremely important that you have insurance. You agree that we are not liable for any loss or damage caused to your Holiday Home or its contents arising under or in connection with this agreement. 

    If there is any major loss or damage to your Holiday Home we will use all reasonable efforts to contact you and agree how this will be remedied.

    Our obligation to pay you the Owner Income relating to dates under the Guaranteed Income Scheme is subject to your Holiday Home being in Satisfactory Condition on the applicable dates, unless the reason your Holiday Home is not in Satisfactory Condition is directly caused by our act or omission. 

    What we do for you
    Promotions and advertising
    We will promote and advertise your Holiday Home through various marketing channels throughout the 2021 season using our own images of your Holiday Home or a representative image. We will not use any other images.

    You agree that we can include your Holiday Home in our various promotional campaigns for example early booking discounts, online discounts, staff discounts and newspaper promotions. We regularly review market trading patterns and will operate promotions or campaigns where we think it is necessary to increase the volume of holiday guests.

    Pricing
    We regularly review our prices in line with demand. This may mean that the price at which your Holiday Home is hired under the Easylet Scheme is less than the brochure price or website price. The price could also be higher during increased demand periods. Our decision on pricing is final. Under the Guaranteed Income Scheme we have agreed prices with you for each week on your 2021 Guaranteed Income Form so this will not affect you.

    Bookings
    For the Easylet Scheme we do not guarantee that we will make your Holiday Home available for hire on any or all dates during the Letting Period. At some times, for example periods of low demand, we may not make available and/or promote your Holiday Home for letting. All Bookings are subject to cancellations and transfers and are therefore not guaranteed. The provisions in this clause do not affect the Guaranteed Income Scheme because we have guaranteed you the Owner Income.

    Opening and Closing Dates
    We will let you know park opening and closing dates at the start of the holiday season in your Welcome Pack. Any amendments to opening and closing dates will, of course, be communicated to you.

    Correspondence and Administration
    We will carry out all correspondence with holiday guests and general administration duties for all Bookings during the Letting Period.

    Payments
    We will collect payments due from holiday guests in relation to their Booking of your Holiday Home.

    Cleaning
    We will clean your Holiday Home following each Booking. Before peak season, your Holiday Home may require a deep clean. If we think a deep clean of your Holiday Home is needed we will complete this and charge it to your owner account which should be paid in accordance with our payment terms.

    Gas Bottles
    We will replace any gas bottles when empty and these will be charged to your owner account at the then current rate.

    Your Owner Income and Invoicing

    Our obligation to pay you the Owner Income (under any scheme) shall not apply in relation to any period that the Park is closed (regardless of the reason for the closure).

    Under the Easylet Scheme we will only pay you for dates when our guests stay at your Holiday Home. Bookings are subject to cancellation or transfer and you will not be paid where a Booking is cancelled or transferred. We do not guarantee any minimum amount of Owner Income under the Easylet Scheme. Owner Income under the Easylet Scheme is subject to usage.

    As set out in these terms items such as maintenance and inventory replacements will be charged to your Owner Account and should be paid by you in accordance with our payment terms. Our payment terms are 14 days from date of invoice.

    Rates, utilities and pitch fees will be set off against your Owner Income from the scheme.

    The prices in our brochure, website etc. include VAT. If there is a change to the law which applies to the charging of VAT we reserve the right to change the percentage of the Holiday Home Tariff paid to you so that the total amount we receive after accounting for VAT is the same as it was before the change.

    On or before 30th November 2021 we will credit your Owner Income to your Owner Account for Bookings before 15th November 2021 and we will debit your Owner Account with the 2021 pitch fee (unless you have notified us that you are terminating your pitch licence agreement and will be removing your Holiday Home from the Park before the start of the 2022 season). If your account is in credit after debiting your 2021 pitch fee and paying any other debt owed to us on your Owner Account we will pay you the balance. If there is an outstanding balance due from you on your Owner Account after we have offset your Owner Income against your 2021 pitch fee and any other debt due to us we will write to you setting out the payment options for the amount due.Owner income from holiday arrivals between 15th November 2021 and 3rd January 2022 (including festive Bookings) will be credited to your Owner Account on or before 14th January 2022.If you are VAT registered, your Owner Income will be inclusive of VAT.

    Payment of any monies owed to you will be made by BACS transfer and you must ensure that we have the details of the bank account you want this to be paid to. If you would prefer payment by cheque we will charge you an administration charge of £5.

    Financed Holiday Homes

    If your Holiday Home is repossessed, we may retain any amount we owe you to cover any amount you owe us.

    Ending this Agreement

    We can end this agreement at any time if you don’t comply with the terms of this agreement or if, after 14 days’ notice you don’t pay us any sums due to us whether under this agreement or otherwise.

    If you want to withdraw from the scheme for any reason and end this Agreement you must give us at least 6 weeks’ written notice (by letter to Owner Reservations, Parkdean Resorts, 2nd Floor One Gosforth Park Way, Gosforth Business Park, Newcastle upon Tyne, NE12 8ET or email to [email protected]). Please ensure you also follow this procedure if you sell your Holiday Home (either privately or to us) or part-exchange it. After receiving your letter or email we will remove your Holiday Home from the scheme and we will not accept any further Bookings for your Holiday Home. If Bookings have been taken for your Holiday Home before it is removed from the scheme and we are unable to offer alternative accommodation for our guests you must honour any Bookings made before you told us about the removal of your Holiday Home from the scheme. If you do not honour any Bookings or you sell your Holiday Home prior to the date of any Booking we will charge the full value of the Booking to your Owner Account plus any other costs that we incur, for example refunds or compensation to our guests if we have to cancel a guest’s holiday.

    Easylet

    We will pay you for Bookings where your Holiday Home has been occupied by our guests up to thedate you leave the scheme.

    Guaranteed Income Scheme:

    If you have not met the minimum letting dates we will pay you for Bookings up to the date you leave the scheme under the terms and conditions of the Easylet Scheme. This means you would not be paid for any dates your Holiday Home was not occupied by our guests.

    Should you remove your Holiday Home from the scheme at any time for any reason (except for leaving Park) any balance due to you will be paid to you on 30th November 2021 but not before this date. If you sell your Holiday Home and leave the Park you will be paid any Owner Income owed to you when closing your Owner Account, subject to us deducting any sums owed to us.

    Tax

    Your income is subject to UK income tax and should be declared to HM Revenue & Customs. If you are unsure of your UK tax position you should seek your own tax advice. If your usual place of residency is outside the UK, then under the HMRC Non-Resident landlord scheme, it may be necessary for us to withhold UK tax and pay this directly to HM Revenue & Customs (HMRC). This scheme will be operated unless we have received confirmation that you live in the UK for more than six months of the year, or we receive an exemption notification directly from HMRC notifying us that you should receive payments gross of tax. For further information on this scheme, including an application to receive UK income gross, please visit the HMRC website at www.hmrc.gov.uk/international/nr-landlords.htm. Please confirm your non-UK address when completing your 2021 Easylet Agreement Form or the 2021 Guaranteed Income Form (as applicable). If you move outside of the UK during the year, please ensure that you provide us with your new address.

    Keeping your information safe

    The information you give us in connection with the scheme is held by us (as a data controller) in accordance with the Data Protection Act 2018 and the EU General Data Protection Regulation 2016 (as applicable). We use this information to help us administer the scheme, to provide and improve our service to you and to provide you with information about our holidays and holiday homes. This includes data analytics to help improve our services to our customers. We may disclose this information to companies in the Parkdean Resorts group and to our agents, contractors, insurers and insurance brokers and their advisers, and to others if we are legally required to do so, or where we believe it is necessary to protect our or another person’s rights, property or safety. Where you make an enquiry or purchase with us, we will process your data for marketing purposes. If you do not want us to send marketing information about our holidays or holiday homes please contact us using the telephone number or address below. Alternatively, you can email us at [email protected] We use CCTV and Automatic Number Plate Recognition cameras at some locations at our holiday parks for crime prevention, safety and legislative compliance reasons and telephone calls may be recorded for training and monitoring purposes. For further information on how we process your personal data please see our privacy policy.

    For Easylet or Guaranteed Income enquiries and notifications, please contact the Owner Reservations Team; Call: 0344 335 3442 (Monday – Friday 9:00 - 17:00) or email: [email protected]

    Free mini deep clean terms and conditions

    To qualify for our free mini deep clean offer you must return your fully completed forms on or before 1st February 2021 and be accepted onto the scheme. As a minimum you must ensure your Holiday Home is available for at least 10 full weeks (please refer to term ‘Letting Period’ for full minimum required dates to join the scheme). Free mini deep clean will be carried out at the start of the season before the holiday season commences. Free mini deep clean includes: all walls/ceilings, windows/seals/frames, skirting/plastic, light fixtures/fittings, cupboards/storage/high surfaces, fridge/freezers, vents, behind furniture, mirrors/doors, vacuuming/wash floors, oven, all kitchen utensils/crockery etc, kitchen surface/sink/furniture, entire bathroom(s) except wet vac carpets and upholstery. Free mini deep clean is subject to your holiday home being available to let until at least 31st May 2021, removal of your holiday home from the scheme before this date with less than 3 weeks being let by us will result in the cost of the mini deep clean being chargeable at £47.50.

    Prize draw terms and conditions

    Winner will be drawn at random on 1st February 2021. Cash alternative not available. The £1,000 will be credited to the winning owners account by 31st May 2021. Removal of your holiday home from the scheme before 31st May 2021 with less than 3 weeks let by us will result in your entry being withdrawn from the competition. Entrants must not be employed by, or be in the immediate family of a person who is employed by, a member of the Parkdean Resorts Group. One entry per household is permitted. The winner will be notified by post or email using the details provided. The Promoter’s decision regarding any aspect of the competition is final and binding and no correspondence will be entered into about it. The Promotor accepts no responsibility for entries that are lost, mislaid or damaged, regardless of cause, including, for example, as a result of equipment failure. The winners’ name and county can be obtained by sending a letter in a stamped addressed envelope to the Promoter at the address below within 21 days of the closing date of the competition. Entrants accept and agree to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry, or refuse to award the prize to anyone where these or your pitch licence agreement terms and conditions have been breached. The Promoter reserves the right to hold void, cancel, suspend or amend the promotion where it becomes necessary to do so. The competition will be governed by English Law and entrants to the competition submit to the exclusive jurisdiction of the English courts. The Promoter of the competition is Parkdean Resorts UK Limited of 2nd Floor, One Gosforth Park Way, Gosforth Business Park, Newcastle upon Tyne, NE12 8ET.