Contact Us
Below are the details of the various ways to contact us at Parkdean Resorts
By Phone:
| Customer Service: | 0344 335 3507 |
| New Bookings and Enquiries: | 0330 123 4850 |
| Holiday Payment: | 0344 335 3466 |
| Isle of Wight Ferry: | 0344 335 3618 |
| Wowcher Holiday promotions: | 0333 207 9232 |
| Small Groups: (between 4 – 19 homes/pitches) | 0344 335 3580 |
| Newspaper holiday promotions: 9am till 7pm (Mon - Fri) 10am till 6pm (Sat/Sun) View our Promotional FAQ's » | 0344 335 3460 |
| Group Bookings: (more than 19 holiday homes or pitches) | 0344 335 3384 |
| At Parkdean Resorts we can cater for all kinds of groups, special interests, sporting and dance events, taking the whole or some of the Park. If you require any further assistance Please call our dedicated groups team on Monday to Friday 9am – 5pm. | |
| Holiday Home Sales Telemarketing Team: | 0344 335 3453 |
| Holiday Home Owner Accounts Team: | 0344 335 3523 |
| Customers calling from abroad just change the prefix to +44 344 ... ... (drop the leading zero and replace with +44) | |
Customer Relations Opening Hours
| Monday to Friday | 9am – 7pm |
| Saturday | 9am – 5pm |
Holiday Sales Centre Opening Hours
| Monday - Friday: | 8am – 9pm |
| Saturday: | 8am – 7pm |
| Sunday: | 9am – 10pm |
May Bank Holiday Opening Times
| Monday 7th May: | 8am – 8pm |
| Monday 28th May: | 8am – 8pm |
Holiday Home Ownership Customer Relations Enquiries
| Monday - Friday: | 9am - 7pm |
| Saturday: | 10am - 6pm |
Telephone 0191 216 4388 or e-mail us : ownership.feedback@parkdean-resorts.com
For Business enquiries
Call or email our Business Reception:
| Telephone: | 0191 256 0795 - 9am till 5pm (Mon - Fri) |
| Email: | gosforth.reception@parkdean-resorts.com |
For Media enquiries
O PR
| Telephone: | 0191 232 5690 |
| Email: | parkdeanresorts@opr.co.uk |
| New bookings and general holiday enquires: | heretohelp@parkdean-resorts.com |
| Customer service: | heretohelp@parkdean-resorts.com |
| Payment enquiries: | holidayadmin@parkdean-resorts.com |
| Isle of Wight Ferry queries: | heretohelp.ferries@parkdean-resorts.com |
| Group bookings: | groupenquiries@parkdean-resorts.com |
| Newspaper promotional holiday: | promotions@parkdean-resorts.com |
If you have an issue and you:
Need help before you travel?
If you have a complaint about your holiday booking prior to your holiday starting, you can get in touch with us:
• Chat to us online via our live chat service, during business hours
• Email us: Heretohelp@parkdean-resorts.com
• Call our central support team: 0344 335 3252
Need help during your stay?
We’ll do all we can to make sure you enjoy your holiday, but sometimes things may go wrong. If this happens, our on park teams would love the opportunity to help put things right with you.
Ways to get in touch:
• Visit our reception team in person and escalate to a manager if required.
• You can call our on park reception, or out of hours telephone number. This will be provided within your welcome pack.
• Email us: Helponpark@parkdean-resorts.com Please include your booking reference number and your preferred telephone number, so that we can help you as quickly as possible and respond to you within 24 hours
Need help when returning home?
We’re pleased to say that most guest complaints are successfully resolved by our on park Management Team during your stay. On the rare occasion you return home unhappy, please contact our Customer Relations Team within 14 days of your departure.
Ways to get in touch:
• By E-mail: Customer.Relations@parkdean-resorts.com
• If you’d prefer, write to us: Parkdean Resorts – Customer Relations, 2nd Floor, One Gosforth Park Way, Gosforth Business Park, Newcastle upon Tyne, NE12 8ET
Alternatively, you can call our team: 0344 335 3615
Customer Relations Opening Hours:
Monday - Friday: 9am – 7pm
Saturday: 9am – 5pm
If you feel you still need help, you can email us at customer.resolve@parkdean-resorts.com
You may also access the European Online Dispute Resolution (ODR) platform which allows you to raise any issues about an online purchase through the ODR platform. The ODR platform is a tool for online dispute resolution and can be accessed at http://ec.europa.eu/odr.
By Post
Parkdean Resorts
2nd Floor
One Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne
NE12 8ET
Or you can use our enquiry form and we will make sure you get in contact with the best person to help you out.
If you feel you still need help, you can email us at customer.resolve@parkdean-resorts.com
You may also access the European Online Dispute Resolution (ODR) platform which allows you to raise any issues about an online purchase through the ODR platform. The ODR platform is a tool for online dispute resolution and can be accessed at http://ec.europa.eu/odr.
| Telephone: | 0344 335 3615 |
| Email: | customer.relations@parkdean-resorts.com |