Parkdean Resorts - Creating Amazing Memories
British Travel Awards 2017 Winner Icon
2017 British Travel Awards Gold Winner! Best UK Holiday Parks Operator &

Mobile Holiday Company

0330 123 4850 0330 123 4850 Mon to Fri 8am - 9pm; Sat 8am - 7pm; Sun 9am - 9pm
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Before you call us, have you checked our Frequently Asked Questions?

Contact Us


Below are the details of the various ways to contact us at Parkdean Resorts

By Phone:

Customer Service:0344 335 3507
New Bookings and Enquiries:0330 123 4850
Holiday Payment:0344 335 3466
Isle of Wight Ferry:0344 335 3618
Wowcher Holiday promotions:0333 207 9232
  
Newspaper holiday promotions:
9am till 7pm (Mon - Fri)
10am till 6pm (Sat/Sun)
View our Promotional FAQ's »
0344 335 3460
  
Group Bookings:
(for bookings of more than 4)
0344 335 3384
At Parkdean Resorts we can cater for all kinds of groups, special interests, sporting and dance events, taking the whole or some of the Park. If you require any further assistance Please call our dedicated groups team on Monday to Friday 9am – 5pm.
  
Holiday Home Sales Telemarketing Team:0344 335 3453
Holiday Home Owner Accounts Team:0344 335 3523
  
Customers calling from abroad just change the prefix to +44 344 ... ... (drop the leading zero and replace with +44)

Contacting specific parks

Please click here to view individual park phone numbers
Park reception opening hours9am – 5pm (Mon – Sun)

Customer Relations Opening Hours

Monday to Friday9am – 7pm
Saturday9am – 5pm
 

Holiday Sales Centre Opening Hours

Monday - Friday:8am – 9pm
Saturday:8am – 7pm
Sunday:9am – 9pm



Holiday Home Ownership Customer Relations Enquiries

Monday - Friday:9am - 7pm
Saturday:10am - 6pm

Telephone 0191 216 4388 or e-mail us : ownership.feedback@parkdean-resorts.com


For Business enquiries

Call or email our Business Reception:

Telephone:0191 256 0795 - 9am till 5pm (Mon - Fri)
Email:gosforth.reception@parkdean-resorts.com

For Media enquiries

O PR

Telephone:0191 232 5690
Email:parkdeanresorts@opr.co.uk

Email

New bookings and general holiday enquires: heretohelp@parkdean-resorts.com
Customer service:heretohelp@parkdean-resorts.com
Payment enquiries:holidayadmin@parkdean-resorts.com
Isle of Wight Ferry queries:heretohelp.ferries@parkdean-resorts.com
Group bookings:groupenquiries@parkdean-resorts.com
Newspaper promotional holiday:promotions@parkdean-resorts.com

If you have an issue and you:

Need help before you travel?

If you have a complaint about your holiday booking prior to your holiday starting, you can get in touch with us:

• Chat to us online via our live chat service, during business hours
• Email us: Heretohelp@parkdean-resorts.com
• Call our central support team: 0344 335 3252

Need help during your stay?

We’ll do all we can to make sure you enjoy your holiday, but sometimes things may go wrong. If this happens, our on park teams would love the opportunity to help put things right with you.

Ways to get in touch:

• Visit our reception team in person and escalate to a manager if required.
• You can call our on park reception, or out of hours telephone number. This will be provided within your welcome pack.
•  Email us: Helponpark@parkdean-resorts.com  Please include your booking reference number and your preferred telephone number, so that we can help you as quickly as possible and respond to you within 24 hours

Need help when returning home?

We’re pleased to say that most guest complaints are successfully resolved by our on park Management Team during your stay. On the rare occasion you return home unhappy, please contact our Customer Relations Team within 14 days of your departure.

Ways to get in touch:

•  By E-mail:  Customer.Relations@parkdean-resorts.com
•  If you’d prefer, write to us:  Parkdean Resorts – Customer Relations, 2nd Floor, One Gosforth Park Way, Gosforth Business Park, Newcastle upon Tyne, NE12 8ET
   Alternatively, you can call our team: 0344 335 3615

Customer Relations Opening Hours:

Monday - Friday: 9am – 7pm
Saturday: 9am – 5pm

If you feel you still need help, you can email us at customer.resolve@parkdean-resorts.com


By Post

Parkdean Resorts
2nd Floor
One Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne
NE12 8ET

Or you can use our enquiry form and we will make sure you get in contact with the best person to help you out.

If you feel you still need help, you can email us at customer.resolve@parkdean-resorts.com

You may also access the European Online Dispute Resolution (ODR) platform which allows you to raise any issues about an online purchase through the ODR platform. The ODR platform is a tool for online dispute resolution and can be accessed at http://ec.europa.eu/odr.

Telephone:0344 335 3615
Email:customer.relations@parkdean-resorts.com