Get In Touch

Need to Get in Touch?

If we haven't been able to answer your query online, our dedicated team are happy to help. Already have a booking with us? You can contact our team via live chat by logging into your booking using the 'manage my booking' section. Simply select the 'chat now' button at the bottom of your browser and one of our team will respond as quickly as they can. 

If you've not booked your holiday with us yet and wish to speak to a member of our team for help, call us today on 0344 335 3507.

If you need to pay an upcoming balance on your holiday booking, you can skip the queue with our automated payment line! Call us on 0330 8089 734 to make your payment today. You'll need your holiday booking reference number, postcode and departure date handy - as well as your debit or credit card. Simply enter your details using the touchpad on your phone. Click here for more information.

Refund amount different to what you were expecting?

If the amount shown is not the amount that you were expecting to be refunded, this may mean that you made your payments by using more than one payment method. To comply with UK Financial Regulations, we must attempt to refund the card that was originally used to make payment, meaning that your refund could arrive in more than one stage. If this is the case, we will contact you in the near future with details of the next part of your refund.

Payment made using an expired card or from a closed account?

If we experience any issues in processing your refund, we will contact you to obtain the required information that will enable us to arrange your refund. There is no need to contact us to bring this to our attention, we will contact you if necessary.