Get in Touch

Need to Get in Touch?

If we haven't been able to answer your query online and you still need to get in touch, our dedicated team of helpful advisors can be contacted on 0330 123 4850 between 8am and 9pm Monday to Friday and 8am and 7pm Saturday to Sunday. At certain times, our team may also be available to help with your queries via live chat.

If you need to pay an upcoming balance on your holiday booking, you can skip the queue with our automated payment line! Call us on 0330 8089 734 to make your payment today. You'll need your holiday booking reference number, postcode and departure date handy - as well as your debit or credit card. Simply enter your details using the touchpad on your phone. Click here for more information.

Refund amount different to what you were expecting?

If the amount shown is not the amount that you were expecting to be refunded, this may mean that you made your payments by using more than one payment method. To comply with UK Financial Regulations, we must attempt to refund the card that was originally used to make payment, meaning that your refund could arrive in more than one stage. If this is the case, we will contact you in the near future with details of the next part of your refund.

Payment made using an expired card or from a closed account?

If we experience any issues in processing your refund, we will contact you to obtain the required information that will enable us to arrange your refund. There is no need to contact us to bring this to our attention, we will contact you if necessary.