Parkdean Resorts UK Holiday Parks
British Travel Awards Winner 2020
Best UK Family Holiday CompanyBest UK Holiday Parks & Lodges Company
0330 123 4850 0330 123 4850 Mon-Fri 8am-8pm, Sat 8am-7pm, Sun 9am-9pm

Need to Get in Touch?

We're really sorry if you've been experiencing longer wait times than usual when trying to contact us. Our team of advisors is very busy at the moment and are making it their priority to speak to all holidaymakers as soon as possible.

If we haven't been able to answer your query online and you already have a booking with us, our dedicated team may also be available to offer support via live chat between 8am and 9pm. Simply log in to your booking by clicking 'Manage My Booking' and select the 'Chat Now' box at the bottom of your browser. From here, simply enter your details and a team member will respond as quickly as they can. Please note, if you're using a smartphone, you should look for the circular chat bubble which will appear at the bottom of your screen.

If you need to pay an upcoming balance on your holiday booking, you can skip the queue with our automated payment line! Call us on 0330 8089 734 to make your payment today. You'll need your holiday booking reference number, postcode and departure date handy - as well as your debit or credit card. Simply enter your details using the touchpad on your phone. Click here for more information.

Refund amount different to what you were expecting?

If the amount shown is not the amount that you were expecting to be refunded, this may mean that you made your payments by using more than one payment method. To comply with UK Financial Regulations, we must attempt to refund the card that was originally used to make payment, meaning that your refund could arrive in more than one stage. If this is the case, we will contact you in the near future with details of the next part of your refund.

Payment made using an expired card or from a closed account?

If we experience any issues in processing your refund, we will contact you to obtain the required information that will enable us to arrange your refund. There is no need to contact us to bring this to our attention, we will contact you if necessary.


Customer Service

Contact our customer service team for general enquiries regarding holidays.

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Holiday Home Ownership

Our dedicated ownership team are on hand to help with holiday home enquiries.

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Promotional & Newspaper Holidays

Contact us to discuss promotional or newspaper holidays and bookings.

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Business & Media Enquiries

Get in touch with our head office team for business and marketing enquiries.

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I have a Holiday Booking

Got a query about an existing holiday booking? Contact us today.

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Contact our Holiday Parks

Need to speak directly to a holiday park? Find contact information and opening hours here

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Our Service Promise


of Parkdean Resorts customers would book again

Creating amazing memories starts when you book your holiday with us and continues when you get home. That’s why we strive to deliver excellent customer service every step of the way.

  • We’re here for you 7 days a week and always on hand to help with any concerns
  • We endeavour to acknowledge receipt of customer queries within 24 hours to ensure the correct course of action is taken
  • Friendly and professional customer service
  • Join thousands of happy holidaymakers and owners creating amazing memories with Parkdean Resorts

Parkdean Resorts Head Office

Parkdean Resorts One Gosforth Park Way Gosforth Business Park Newcastle upon Tyne NE12 8ET

0191 256 0795 - 9am till 5pm (Mon - Fri)
[email protected]