Contact Us

Below are the details of the various ways to contact us at Parkdean Resorts

By Phone:

Contacting specific parks

Customer Relations Opening Hours

Holiday Sales Centre Opening Hours

Holiday Home Ownership Customer Relations Enquiries

Telephone 0191 216 4388 or e-mail us : ownership.feedback@parkdean-resorts.com

For Business enquiries

Call or email our Business Reception:

For Media enquiries

O PR

Email

If you have an issue and you:

Need help before you travel?

If you have a complaint about your holiday booking prior to your holiday starting, you can get in touch with us:

• Chat to us online via our live chat service, during business hours
• Email us: Heretohelp@parkdean-resorts.com
• Call our central support team: 0344 335 3252

Need help during your stay?

We’ll do all we can to make sure you enjoy your holiday, but sometimes things may go wrong. If this happens, our on park teams would love the opportunity to help put things right with you.

Ways to get in touch:

• Visit our reception team in person and escalate to a manager if required.
• You can call our on park reception, or out of hours telephone number. This will be provided within your welcome pack.
•  Email us: Helponpark@parkdean-resorts.com  Please include your booking reference number and your preferred telephone number, so that we can help you as quickly as possible and respond to you within 24 hours

Need help when returning home?

We’re pleased to say that most guest complaints are successfully resolved by our on park Management Team during your stay. On the rare occasion you return home unhappy, please contact our Customer Relations Team within 14 days of your departure.

Ways to get in touch:

•  By E-mail:  Customer.Relations@parkdean-resorts.com
•  If you’d prefer, write to us:  Parkdean Resorts – Customer Relations, 2nd Floor, One Gosforth Park Way, Gosforth Business Park, Newcastle upon Tyne, NE12 8ET
   Alternatively, you can call our team: 0344 335 3615

Customer Relations Opening Hours:

Monday - Friday: 9am – 7pm
Saturday: 9am – 5pm

If you feel you still need help, you can email us at customer.resolve@parkdean-resorts.com

By Post

Parkdean Resorts
2nd Floor
One Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne
NE12 8ET

Or you can use our enquiry form and we will make sure you get in contact with the best person to help you out.

If you feel you still need help, you can email us at customer.resolve@parkdean-resorts.com

You may also access the European Online Dispute Resolution (ODR) platform which allows you to raise any issues about an online purchase through the ODR platform. The ODR platform is a tool for online dispute resolution and can be accessed at http://ec.europa.eu/odr.