Get in Touch

Need to Get in Touch?

We're really sorry if you've been experiencing longer wait times than usual when trying to contact us. Our team of advisors is very busy at the moment and are making it their priority to speak to all holidaymakers as soon as possible.

If we haven't been able to answer your query online and you still need to get in touch with us, our dedicated team is also available to offer support via live chat between 8am and 9pm. Simply open up the "Chat now" box at the bottom right of your browser window, enter your details and a team member will respond as quickly as they can.

If you need to pay an upcoming balance on your holiday booking, you can skip the queue with our automated payment line! Call us on 0330 8089 734 to make your payment today. You'll need your holiday booking reference number, postcode and departure date handy - as well as your debit or credit card. Simply enter your details using the touchpad on your phone. Click here for more information.

Refund amount different to what you were expecting?

If the amount shown is not the amount that you were expecting to be refunded, this may mean that you made your payments by using more than one payment method. To comply with UK Financial Regulations, we must attempt to refund the card that was originally used to make payment, meaning that your refund could arrive in more than one stage. If this is the case, we will contact you in the near future with details of the next part of your refund.

Payment made using an expired card or from a closed account?

If we experience any issues in processing your refund, we will contact you to obtain the required information that will enable us to arrange your refund. There is no need to contact us to bring this to our attention, we will contact you if necessary.