Customer Service
Contact our customer service team for general enquiries regarding holidays.
Have a question? Try asking here first...
Need to Get in Touch?
If we haven’t been able to answer your query online, our dedicated team are happy to help.
Already have a booking with us? During our opening hours, our live chat service is available. Simply log in to your booking by clicking ‘manage my booking’ and select the ‘chat now’ box at the bottom of your browser. From here, simply enter your details and one of our team members will respond to you as quickly as they can. If you are using a smartphone, you should look out for the circular chat bubble which will appear at the bottom of your screen.
Not booked yet? With 67 holiday parks to choose from, we’re confident we have something for everyone. If you wish to speak to our team, please call us today on 0344 335 3507.
If you need to pay an upcoming balance on your holiday booking, you can skip the queue with our automated payment line! Call us on 0330 8089 734 to make your payment today. You'll need your holiday booking reference number, postcode and departure date handy - as well as your debit or credit card. Simply enter your details using the touchpad on your phone. Click here for more information.
Get in touch
Holiday Home Ownership
Our dedicated ownership team are on hand to help with holiday home enquiries.
Promotional & Newspaper Holidays
Contact us to discuss promotional or newspaper holidays and bookings.
Business & Media Enquiries
Get in touch with our head office team for business and marketing enquiries.
I have a Holiday Booking
Got a query about an existing holiday booking? Contact us today.
What to do if you have a complaint
Please tell us straight away so that we can put things right.
Contact our Holiday Parks
Need to speak directly to a holiday park? Find contact information and opening hours here
Our Service Promise
95%
of Parkdean Resorts customers would book again
Creating amazing memories starts when you book your holiday with us and continues when you get home. That’s why we strive to deliver excellent customer service every step of the way.
- We’re here for you 7 days a week and always on hand to help with any concerns
- We endeavour to acknowledge receipt of customer queries within 24 hours to ensure the correct course of action is taken
- Friendly and professional customer service
- Join thousands of happy holidaymakers and owners creating amazing memories with Parkdean Resorts
Parkdean Resorts Head Office
Parkdean Resorts One Gosforth Park Way Gosforth Business Park Newcastle upon Tyne NE12 8ET
- Telephone:
- 0191 256 0795 - 9am till 5pm (Mon - Fri)
- Email:
- [email protected]