Contact Us


Below are the details of the various ways to contact us at Parkdean Resorts

By Phone:

Customer Service: 0344 335 3507
New Bookings and Enquiries: 0330 123 4850
Holiday Payment: 0344 335 3466
Isle of Wight Ferry: 0344 335 3618
Wowcher Holiday promotions: 0333 207 9232
   
Small Groups:
(between 4 – 19 homes/pitches)
0344 335 3580
   
Newspaper holiday promotions:
9am till 7pm (Mon - Fri)
10am till 6pm (Sat/Sun)
View our Promotional FAQ's »
0344 335 3460
   
Group Bookings:
(more than 19 holiday homes or pitches)
0344 335 3384
At Parkdean Resorts we can cater for all kinds of groups, special interests, sporting and dance events, taking the whole or some of the Park. If you require any further assistance Please call our dedicated groups team on Monday to Friday 9am – 5pm.
   
Holiday Home Sales Telemarketing Team: 0344 335 3453
Holiday Home Owner Accounts Team: 0344 335 3523
   
Customers calling from abroad just change the prefix to +44 344 ... ... (drop the leading zero and replace with +44)

Holiday Sales Centre Opening Hours

Monday - Friday: 8am – 9pm
Saturday: 8am – 8pm
Sunday: 9am – 10pm


Holiday Home Ownership Customer Relations Enquiries

Monday - Friday: 9am - 7pm
Saturday: 10am - 6pm

Telephone 0191 216 4388 or e-mail us : ownership.feedback@parkdean-resorts.com


For Business enquiries

Call or email our Business Reception:

Telephone: 0191 256 0795 - 9am till 5pm (Mon - Fri)
Email: gosforth.reception@parkdean-resorts.com

For Media enquiries

O PR

Telephone: 0191 232 5690
Email: parkdeanresorts@opr.co.uk

Email

New bookings and general holiday enquires: heretohelp@parkdean-resorts.com
Customer service: heretohelp@parkdean-resorts.com
Payment enquiries: holidayadmin@parkdean-resorts.com
Isle of Wight Ferry queries: heretohelp.ferries@parkdean-resorts.com
Group bookings: groupenquiries@parkdean-resorts.com
Newspaper promotional holiday: promotions@parkdean-resorts.com

Need help after your stay?

Call or email Parkdean Resorts Customer Relations

Telephone: 0344 335 3615
Email: customer.relations@parkdean-resorts.com

Customer Relations Opening Hours

Monday to Friday 9am – 7pm
Saturday 9am – 5pm

By Post

Parkdean Resorts
2nd Floor
One Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne
NE12 8ET

Or you can use our enquiry form and we will make sure you get in contact with the best person to help you out.

If you feel you still need help, you can email us at customer.resolve@parkdean-resorts.com

You may also access the European Online Dispute Resolution (ODR) platform which allows you to raise any issues about an online purchase through the ODR platform. The ODR platform is a tool for online dispute resolution and can be accessed at http://ec.europa.eu/odr.