Frequently Asked Questions
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- What if my area is in lockdown, but the park is still open - what are my options?
- I am due to travel with other households and don't think we are able to travel together. What are my options?
- Why have I not had any communication from Parkdean Resorts regarding my holiday booking?
- How do I redeem my Holiday Voucher & book a future holiday?
- I booked my holiday through a promotional newspaper and my holiday has been cancelled due to lockdown. How do I get my money back?
- I paid with two different bank cards and one of them has been cancelled since I booked my holiday. How will I receive my refund? Can it all go on one card?
- I have only received £25 of my refund. Where is the rest of my money?
- I haven’t received an email to claim my refund. What should I do?
- Someone from Parkdean Resorts contacted me for my bank details. Do I have to share my bank details with them?
Touring & Camping FAQs
- Who can I contact about my promotional holiday?
- When will I receive my promotional booking confirmation?
- Where can I find my Parkdean Resorts booking reference number?
- Can I upgrade my promotional booking?
- What is the service charge on my promotional booking?
- Do I need my own bed linen when booking through a promotion?