Skip to main content

Best UK Family Holiday CompanyBest UK Holiday Parks & Lodges Company

Manage My Booking
Owners Login
FAQs
Contact Us
Request a Brochure

Search
Home
Our Parks
- View a map of our holiday parks
Holidays
- Holidays
  Discover your perfect holiday with Parkdean Resorts.
- Glamping Holidays
  Mix essential luxuries with a classic slice of outdoor holiday adventure.
  - Glamping Holidays
- Holidays Best For
  From couples to families, there's something for everyone.
- Ways You Can Stay
  Explore our fantastic range of accommodation.
- Nickelodeon Weekender
- Tots' Breaks
Touring & Camping
- Touring & Camping Holidays
  Discover the great outdoors with a touring or camping pitch at one of our UK holiday parks.
- Glamping Holidays
Caravans & Lodges for Sale
- Caravans for Sale
  Explore our caravans and lodges for sale at over 55 holiday parks across the UK.
- Our New Range
  Discover the Parkdean Resorts Collection.
- Holiday Home Offers
  Save on your dream holiday home with our fantastic offers.
- Caravan Buyer's Guide
  Find out more about the steps to becoming a holiday home owner.
Offers
- Popular Holidays
  Our most popular dates sell out fast! Check availability and book today.
- Seasonal Holidays
  Find your perfect short break or longer holiday - whatever the time of year.
- Great Deals
  Check out our last minute and low cost holidays for amazing savings.
- Book Early
  Book early for the best choice of accommodation.
- Nickelodeon Weekender
- Tots' Breaks
On Park
- Activities
  Discover our exciting on park activities.
  - Activities
  - Bear Grylls Survival Academy
- Facilities
  Enjoy brilliant facilities on park, wherever you decide to stay.
- Entertainment
  Explore our fabulous family entertainment.
  - Entertainment
- Things to do
  Try something new on your next break.
- Discover More
  Check out our Blog
  - Discover More
  - Beaches
  - Days Out
  - Discover
  - Nature
  - Pet Friendly
  - Places
Owners Area
- Owners Area
  Access your account and discover ownership benefits

Search

Frequently Asked Questions

Home
Frequently Asked Questions

Search for your question

Coronavirus

A member of my party and/or I have tested positive (or showing symptoms) for Covid-19, what happens next?
I have been in contact with someone who has tested positive for Covid-19, what happens next?
Do I need to have a COVID vaccine to go on holiday?
Do I need to take a COVID test and show a negative test result before I travel?

Booking FAQs

How do I book activities & swimming sessions for my holiday?
How do I change the name on my booking?
What are the check-in and departure times?
Why do I need to verify my transaction when making a payment online?
I haven’t needed to verify payments previously, why am I being asked to do this now?

Refunds

I have only received £25 of my refund. Where is the rest of my money?
Someone from Parkdean Resorts contacted me for my bank details. Do I have to share my bank details with them?

Accommodation

Do the caravans and lodges come with bed linen?
What facilities will my holiday home have?
Will my travel cot fit within the main bedroom of my holiday home?
Do you offer 1 bed accommodation?

Entertainment

Do you offer day entertainment passes for visitors?
Is the entertainment available all season at your holiday parks?
What entertainment can I expect on the holiday park?
Will there be children's clubs on the holiday park?
Are entertainment passes included in my booking?

Ownership FAQs

Are there any exclusive facilities and events for holiday home owners?
Can I let my holiday home out?
Can I upgrade my holiday home in the future?
Is buying a holiday home a good investment?
What annual running costs do I have to pay on my holiday home?

Pets FAQs

Can pets be left unattended in the holiday home?
How many pets can I bring with me to the holiday home?
Can I bring my cat on holiday?
Can I take my pet with me to the holiday home?

Contact FAQs

How can I contact you?

Offers FAQs

How do I redeem my Wowcher voucher?
How do I redeem my Sun Holiday voucher?

Touring & Camping FAQs

Can I upgrade my pitch?
How big are the pitches at the holiday parks?
What are the check-in times for touring and camping holidays?
Do you offer seasonal pitches?
What is included in the price of my pitch?
What is the voltage for the electric pitches?

Location FAQs

Are your holiday parks accessible by train?
Do you have holiday parks near theme parks like Alton Towers, Thorpe Park and Chessington?
Do you have holiday parks near Legoland?

Accessibility

What wheelchair friendly accommodation do you have?
Do your holiday parks provide for guests with accessibility needs?
Are the beaches near your holiday parks wheelchair accessible?
What is the terrain like on your holiday parks?

Promotional Bookings

Who can I contact about my promotional holiday?
When will I receive my promotional booking confirmation?
Where can I find my Parkdean Resorts booking reference number?
Can I upgrade my promotional booking?
Do I need my own bed linen when booking through a promotion?

Facilities

Do I have to pay to use the facilities at the holiday park?
Do you offer day passes to the facilities and entertainment?
Do your holiday parks offer WiFi internet access?
Which holiday parks have swimming pools?

Learn more about Our Parks
Cornwall
Devon
Dorset
East Anglia & Lincolnshire
Essex
Isle of Wight
Kent & Sussex
Lake District
Lancashire
Northumberland & County Durham
Yorkshire
Scotland
Wales

Services

Holidays
Touring & Camping
Glamping Holidays
Caravans & Lodges for Sale
Discover More
Manage My Booking
Owners Area
FAQs
Contact Us
Request a Brochure

Learn more about About
About Us
The Organisation
Modern Slavery Act
Tax Strategy
Cookies
Privacy Policy
Terms & Conditions
Website Terms of Use

Sign up to Our Newsletter

Download Our Order & Pay App

Order food and drinks on your smartphone via our Order & Pay app..

Follow Parkdean Resorts on facebook
Follow Parkdean Resorts on YouTube
Follow Parkdean Resorts on Instagram
Follow Parkdean Resorts on LinkedIn

Copyright © Parkdean Resorts UK Limited

Parkdean Resorts UK Limited t/a Parkdean Resorts registered in England (Reg. No. 5729719) 2nd Floor, One Gosforth Park Way, Gosforth Business Park, Newcastle upon Tyne, NE12 8ET.

Various companies within Parkdean Resorts group are authorised and regulated by the Financial Conduct Authority for consumer credit broking and general insurance distribution activities. View Financial Conduct Authority Disclosure

Parkdean Resorts UK Limited is an appointed representative of Arthur J. Gallagher Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. Registered Office: Spectrum Building 7th Floor, 55 Blythswood Street, Glasgow, G2 7AT. Registered in Scotland. Company Number: SC108909.

×

Do you agree to the use of cookies?

We and our partners use cookies to give you a better browsing experience and for marketing and analytical purposes. By clicking ‘Accept’ you consent to this.
You can manage the use of cookies via your browser settings at any time. For more information please see our Cookie Policy