Frequently Asked Questions | Parkdean Resorts

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Access our exclusive owner's area, pay off an owner balance or manage your Owner Loyalty Card.
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FAQs

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Booking

How do I change the name on my booking?
Can I add extra guests to my booking?
How and when can I pay for my holiday?
What are the check-in and departure times?
Do you have last minute breaks?

Accommodation

Do the caravans and lodges come with bed linen?
What facilities will my holiday home have?
Will my travel cot fit within the main bedroom of my holiday home?
Do you offer 1 bed accommodation?
How do I book accommodation with a hot tub?

Facilities

Do I have to pay to use the facilities at the holiday park?
Do you offer day passes to the facilities and entertainment?
Do your holiday parks offer Wi-Fi internet access?
Which holiday parks have swimming pools?
Can I park outside my holiday home?

Entertainment

Do you offer day entertainment passes for visitors?
Is the entertainment available all season at your holiday parks?
What entertainment can I expect on the holiday park?
Will there be children's clubs on the holiday park?
Are entertainment passes included in my booking?

Ownership

Are there any exclusive facilities and events for holiday home owners?
Can I let my holiday home out?
Can I upgrade my holiday home in the future?
Is buying a holiday home a good investment?
What annual running costs do I have to pay on my holiday home?

Pets

Are the beaches near your holiday parks pet friendly?
Can pets be left unattended in the holiday home?
How many pets can I bring with me to the holiday home?
Are holiday home owners allowed pets?
Can I bring my cat on holiday?

Contact

What are the holiday park reception opening hours?
What happens if I arrive late to a holiday park?
Do we need to bring any form of identification?
How can I receive information about special offers by email?
Where do I collect the keys from for my holiday home?

Offers

What promotions do Parkdean Resorts offer?
How do I redeem my Wowcher voucher?
How do I redeem my Sun Holiday voucher?
If I book through a Sun Holiday voucher can I upgrade parts of my holiday?
If I book through a Wowcher voucher, can I upgrade parts of my holiday?

Touring & Camping

Can I upgrade my pitch?
How big are the pitches at the holiday parks?
What are the check-in times for touring and camping holidays?
Do you offer seasonal pitches?
What is included in the price of my pitch?

Location

Are your holiday parks accessible by train?
Do you have holiday parks near theme parks like Alton Towers, Thorpe Park and Chessington?
Do you have holiday parks near Legoland?

Accessibility

What wheelchair friendly accommodation do you have?
Do your holiday parks provide for guests with accessibility needs?

Policy

Does Parkdean have a cage free egg policy?
What is the smoking policy on the parks and in the holiday homes?
Can we get groceries or shopping delivered to our accommodation during our stay?

Jobs

Where can I find out about working for Parkdean Resorts?

Promotional Bookings

Why can't I make my promotional booking?
Who can I contact about my promotional holiday?
Why do I need entertainment passes with a promotional booking?
Do I need my own bed linen when booking through a promotion?
What is the service charge on my promotional booking?

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Copyright © Parkdean Resorts UK Limited.

Parkdean Resorts UK Limited t/a Parkdean Resorts registered in England (Reg. No. 5729719) 2nd Floor, One Gosforth Park Way, Gosforth Business Park, Newcastle upon Tyne NE12 8ET

Various companies within the Parkdean Resorts group are authorised and regulated by the Financial Conduct Authority for consumer credit broking and general insurance distribution activities. View Financial Conduct Authority Disclosure.

Parkdean Resorts UK Ltd is an appointed representative of Arthur J. Gallagher Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. Registered Office: Spectrum Building 7th Floor, 55 Blysthwood Street, Glasgow, G2 7AT. Registered in Scotland. Company Number: SC108909.

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