What is The Parkdean Promise?
We’ll provide you with a clear, straightforward, and enjoyable experience as you start your holiday home ownership journey. We'll walk you through the costs. And we’ll support you every step of the way: from the moment you decide to buy, to the moment you get your keys, and all the way through your holiday home ownership.
Here’s what to expect when you purchase a holiday home with Parkdean Resorts...
Complete transparency
No finance commission payments
We do not receive a commission payment if you choose to finance your holiday home through one of our selected finance providers.
Tenure
Cooling-off period
We want you to be sure you’ve made the right decision when purchasing your holiday home, which is why we offer a cooling-off period. Once you’ve signed your Combined Sale and Licence Agreement, you have 10 working days to decide if you no longer wish to own a holiday home – and we’ll give you a full refund. This does not apply if you’re purchasing your holiday home privately.
30-day money back guarantee
We’re so certain that you’ll love your new holiday home, we offer you a 30-day money back guarantee. If you decide to cancel your purchase up to 30 days after handover, we’ll refund you the price you paid, minus an administration fee of £500*.
Approved Used Holiday Home Warranty
To give you peace of mind, when you purchase an approved used holiday home from us, we’ll issue you with a 12-month Parkdean Resorts warranty, free of charge. This warranty covers the first 12 months from the date your holiday home is handed over to you.
Easy access to payments, offers & more through Owners Connected
To make ownership even easier, you’ll have 24-hour access to our exclusive online Owner portal called Owners Connected. Here you can make payments, review account statements, access offers, and view events calendars to find out what’s happening on-park.
An understanding and guided leaving process
We’d hate to see you go but, if you do decide to leave, we want to make the process as smooth as possible. You can choose to go at any time, and we’ll work closely with you to explain your options. It’s important to us that you have all the information you need to make the right decision for you.