Park locator

Your Welcome Pack

  • Your pre arrival pack has all the information you need to enjoy a perfect holiday with us
  • You should have received your welcome pack via the email address you used to make your booking
  • If you haven't received your welcome pack, you can login to the 'Manage My Booking' portal where you will find the full details and you can also access your digital welcome pack
  • If you are on holiday, your first port of call will be on park reception. They can deal with any queries you may have quicker than our contact center


How to get in touch:

  • Call us: You can find the number for reception within your welcome pack
  • Out of hours: If you need to speak to someone when reception is closed, please call the out of hours / security number found in your welcome pack
  • Live chat: If you wish to chat to one of our friendly holiday experts, our live chat service is available during our business hours via