Due to the adoption of the new 3D Secure 2.0 (also known as 3DS2) security standard amongst card providers, you’re now required to authorise your online payments. This is...Continue Reading
You may not have been asked to authenticate your payment when making a purchase online in the past, however, new legislation has meant that card providers and online...Continue Reading
To book your activities, log in to ‘My Booking’ up to 6 weeks prior to your arrival date. These can be booked up until 2 hours before they start.
You can amend the details of who is coming with you online by logging into your account. If you wish to change the lead name, please send an email to...Continue Reading
Yes, you can add more guests to your booking as long as the maximum capacity of your holiday home is not exceeded. All extra guests must be added before you arrive at the...Continue Reading
Your balance will need to be paid in full within 10 weeks before the day you arrive. The quickest and easiest way to view or pay your balance is online via the 'My...Continue Reading
You can skip the call queue by using our automated payment line. Call us on 0330 8089 734 to make your payment today. You'll need your holiday booking reference number,...Continue Reading
You can check-in to your accommodation from 4pm on the day of arrival (subject to unavoidable delays). You must check-out of your accommodation by 10am, however, you are...Continue Reading
Yes, we offer last minute breaks, subject to availability. For more information, visit our last minute holidays page.
If you cancel your holiday you'll be liable for the full cost. However, we do offer cancellation cover which can be added at the time of booking.
We offer standard days to start a holiday, which are usually a Monday, Friday or Saturday. However, we may also offer additional arrival days at certain times of the...Continue Reading
If you've booked more than one caravan, lodge or pitch, please contact us to discuss your accommodations' location on park. Our dedicated support team will be happy to...Continue Reading
To assist with social distancing measures, we’re operating a ‘hands-free’ check-in for holidaymakers visiting our parks, which means you won't need to bring anything to...Continue Reading
You can start your holiday on our standard arrival check-in days, which are Mondays, Fridays and Saturdays - depending on how long you're planning to stay with us.
We no longer accept leisure vouchers as a method of payment. If your holiday has been cancelled and you've received a voucher from us, you can redeem this online by...Continue Reading
All of our parks are still open in the autumn and we do have selected parks open over the festive period - take a look at our Festive Breaks page to find out more.
Yes, a select number of our parks are open over Christmas. Take a look at our Christmas Breaks page to find out more about which parks are open and when.
Yes, you can book another holiday any time when you are on park - just ask at reception and they'll make the booking for you.
Unfortunately we do not offer gift vouchers at this time.
If you want to make any changes (e.g. type of accommodation, park or party members) once you have booked your holiday, please contact us as soon as possible and we will...Continue Reading
No, you can't choose how much deposit you pay. If your holiday starts in less than 10 weeks at the time of booking, you’ll have to pay the full holiday balance when you...Continue Reading
No, you cannot extend your balance due date. When you book your holiday you'll need to pay a deposit and any top-up deposit must be paid on the date stated at the time of...Continue Reading
If you wish to extend your holiday, please call us on 0344 335 3507 to check the availability.
If you'd like to amend your booking, you can call our contact centre on 0344 335 3507 to discuss this and see if we are able to assist.
Depending on when your holiday starts and how much it costs, you may be able to spread the cost by paying monthly. You can make payments online via My Booking or by...Continue Reading
Our holidays usually start on a Monday, Friday or Saturday for a duration of 3, 4, 7, 10 and 14 nights. Please check our website for any special offers on shorter breaks....Continue Reading
No, only those people named on your booking can occupy your holiday home or pitch and anyone not in your booking party will be asked to leave the park.
Yes, you can make a group booking across any of our 66 holiday parks. There are a range of options to choose from, including hiring out a specific facility or venue for a...Continue Reading
There may be restrictions on bookings for all male or all female parties of over 4 people and restrictions on the number of people who can occupy the holiday home or...Continue Reading
Details of any valid discounts will be available to members of Forces schemes.
Details of any valid discounts will be available to members of NHS schemes.
You can view and pay your holiday balance online by logging into My Booking.
Once you've booked your Isle of Wight holiday with us, simply wait 48 hours and you'll be able to access a link via the "My Booking" portal to receive an exclusive...Continue Reading
If you booked your Isle of Wight ferry crossing directly with Parkdean Resorts (before 12th May 2021) and you need to either amend or cancel your booking, please email...Continue Reading
To view the latest ferry crossing prices to the Isle of Wight, please visit the Wightlink or Red Funnel websites directly, as Parkdean Resorts no longer manage ferry...Continue Reading
Discount codes are entered online when completing your booking. Simply enter the code into the Promo Code box and click "apply".
Please check with the individual restaurant on arrival as they may operate a booking system. The ability to book ahead is park/season dependent.
If you have selected auto collect we'll automatically take your balance from your elected card on your payment due date (10 weeks prior to your holiday).
The minimum age to make a booking at one of our holiday parks is 18.
The total number of people in your party (including children and babies) must not exceed the maximum capacity of the holiday home or pitch advertised in our brochure or...Continue Reading
Our cancellation cover protects you should you need to cancel your holiday in the future. Without it, you will forfeit all monies paid.
If you cancel your holiday booking and have bought holiday cancellation cover, you will be covered for some of the cost depending on when you cancel and the reasons for...Continue Reading
To update your contact details on your booking, please email [email protected] with full details.
We accept the following payment methods: credit or debit card, Direct Debit, cheque or postal order, BACS or online bank payment and balance auto collection.
If you have booked your holiday with a deposit, you'll need to make the final payment for your holiday and settle the outstanding balance 10 weeks prior to your arrival...Continue Reading
If you have booked your holiday online you'll receive a booking confirmation by email within ten minutes of booking. If you have booked your holiday by telephone your...Continue Reading
Your reference number can be found on your booking confirmation. If you're struggling to find your confirmation, please contact us.
To view your holiday home booking online, simply head to the My Booking page. You'll need your Parkdean Resorts booking number, surname and postcode which was used to...Continue Reading
We do not offer all inclusive holidays. We're unable to offer half board dining options at our parks at the moment, but we hope to again soon.
All of our holiday parks welcome families. You’ll find fantastic kids’ clubs, activities and dining options at many of our parks – as well as dedicated entertainment for...Continue Reading
When booking your holiday online, simply select the 'Direct Debit' option on the payment page.
Once you have chosen to pay for your holiday via Direct Debit, this will be set up with your bank and the agreed monthly payment amount will be collected automatically on...Continue Reading
Once you have chosen the date on which you would like your Direct Debit to be paid, this cannot be changed.
If for any reason one of your Direct Debit payments fails, we will contact you to let you know, including the next steps you need to take.
In order to be eligible for Direct Debit, holidays must be booked online a minimum of 16 weeks prior to travel and to the value of £200 or more.
To find out when your last Direct Debit payment is due, simply log in to your account and visit the 'My Booking' page to view your payment schedule.
Direct Debit payments must be spread over a minimum of 3 monthly instalments and the final payment must be made 4 weeks plus 1 day prior to travel.
Currently, Direct Debit is only available on holidays booked directly online via the Parkdean Resorts website.
If you want to make any changes to your holiday which result in additional charges, for example park or accommodation changes, we would ask that you pay for any change at...Continue Reading
If for any reason you wish to cancel your holiday, the refund you receive will be based on our standard booking terms and conditions.
Yes, Direct Debit payments must be set up by the lead passenger named on your booking.
If you wish to cancel your Direct Debit, please contact us as soon as possible so we can assist.
No, we are not a member of ABTA.