Booking

Can I book my next holiday home before I leave?

Yes, you can book another holiday at any time while you're on holidaying on-park with us - simply enquire at reception and the team will be happy to make the...

How do I book with vouchers?

When booking your holiday online, proceed through the checkout process until you reach the payment details and confirmation page. Under 'Select your payment...

What do I need to show when I check in?

When you arrive on park to start your holiday our friendly team will be waiting to greet you and check you in. The lead passenger named on the booking must be the person to check-in. We may ask you to provide your ID when you check-in or during your stay to confirm this.

How do I book a ferry?

We are partnered with Wightlink, who offer our customers visiting the Isle of Wight an exclusive discount on ferry crossings. 48 hours after booking your...

What is the easiest way to pay my balance?

You can skip the call queue by using our automated payment line. Call us on 0330 8089 734 to make your payment today. You'll need your holiday booking reference number, postcode and departure date handy - as well as your debit or credit card. Simply enter your details using the touchpad on your phone.

Are any parks open over Christmas and can I book a short break?

Yes, a number of our parks are open over Christmas and New Years - they're perfect for a festive winter break. Explore our Christmas and New Years...

How does Direct Debit work?

Once you have chosen to pay for your holiday via Direct Debit, this will be set up with your bank and the agreed monthly payment amount will be collected...

How many Direct Debit instalments will I need to pay?

Direct Debit payments must be spread over a minimum of 3 monthly instalments and the final payment must be made 4 weeks plus 1 day prior to travel...

If I cancel my holiday will I receive a full refund?

If you cancel your holiday, the cost to you will vary depending on amount paid and time until arrival. However, we do offer cancellation cover which can be added at the time of booking, and for up to 24 hours after. You can view the full terms for cancelling on our cancellation cover page.

If I want to make any change to my holiday what will happen to my Direct Debit?

If you want to make any changes to your holiday which result in additional charges, for example park or accommodation changes, we will ask that you pay for any change at the time as a single payment.

Is Direct Debit only available to the lead passenger?

Yes, Direct Debit payments must be set up by the lead passenger named on your booking.

Is my balance being automatically collected?

If you have selected auto collect we'll automatically take your balance from your elected card on your payment due date (10 weeks prior to your holiday).

Is there a minimum age to stay on a holiday park?

The minimum age to make a booking at one of our holiday parks is 18. Younger guests must be staying with a responsible adult aged 18 or above.

There are 7 of us can we fit in a 6 berth caravan or lodge?

The total number of people in your party (including children and babies) must not exceed the maximum capacity of the holiday home or pitch advertised online.

What are the benefits of taking out cancellation cover on a holiday home?

Our cancellation cover protects you should the unexpected happen and you need to cancel your holiday in the future, and we highly recommend it.

What costs will be incurred if I cancel my holiday home booking?

If you cancel your holiday booking and have bought holiday cancellation cover, you will be covered for some of the cost depending on when you cancel and the reasons for cancelling.

How do I use an offer or discount code?

If you have a valid discount code, you can use this online when completing your booking. When you reach the payment details and confirmation page, simply...

What day is the changeover day?

We offer standard days to start a holiday, which are usually a Monday, Friday or Saturday. However, we may also offer additional arrival days at certain times of the year.

What happens if I miss a Direct Debit payment or one of my payments fails?

If for any reason one of your Direct Debit payments fails, we will contact you to let you know, including the next steps you need to take.

What happens to my Direct Debit payments and refunds if I cancel my holiday?

If for any reason you wish to cancel your holiday, the refund you receive will be based in our standard booking terms and conditions.

What payment methods do you accept?

We accept the following payment methods: credit or debit card, cheque or postal order, BACS or online bank payment and balance auto collection.

When do I have to make the final payment for my holiday?

If you have booked your holiday with a deposit, you'll need to make the final payment for your holiday and settle the outstanding balance 10 weeks prior to your arrival date.

When is my last Direct Debit payment due?

To find out when your last Direct Debit payment is due, simply log in to your account and visit the 'My Booking' page to view your payment schedule.

When will I receive my booking confirmation?

If you have booked your holiday online you'll receive a booking confirmation by email within ten minutes of booking. If your booking confirmation does not come through please check your junk folder before contacting us.

Where can I find my reference number?

Your reference number can be found on your booking confirmation.

Which are the best breaks for kids?

All of our holiday parks welcome families and are ideally set up to create the perfect family holiday environment.

Which holidays are eligible for Direct Debit?

In order to be eligible for Direct Debit, holidays must be booked a minimum of 16 weeks prior to travel and to the value of £200 or more. Payments must be spread over a minimum of 3 months.

I haven’t needed to verify payments previously, why am I being asked to do this now?

You may not have been asked to authenticate your payment when making a purchase online in the past, however, new legislation has meant that card providers and online businesses are now required to be 3D Secure 2.0 (also known as 3DS2) compliant – in order to make online shopping and purchases safer for customers.

What days can I start my holiday on?

You can start your holiday on any day depending on how long you're planning to stay with us.

How do I set up a Direct Debit?

When booking your holiday online, simply select the 'Direct Debit' option on the payment page. You will then be asked to select and pay an initial deposit...

Can I choose how much deposit I pay?

No, you can't choose how much deposit you pay. If your holiday starts in less than 10 weeks from the time of booking, you’ll have to pay the full holiday...

Can I extend my balance due date?

No, you cannot extend your balance due date on your holiday booking. When you book your holiday, you'll need to pay a deposit and any top-up deposit must be...

How do I book caravans or lodges next to each other?

If you're holidaying with us on a park where your friends or family are also staying, we may be able to help you arrange for your accommodation to be nearby...

Can I stay at your holiday parks for one night?

No we do not offer 1 night only stays on our holiday parks, however, we do offer a range of short breaks, including 2, 3 and 4-night stays. Explore our...

How do I cancel my Direct Debit and will I get a refund?

If you wish to cancel your Direct Debit, please do so directly with your bank. Your booking will revert to non-Direct Debit terms, which means your payment...

Can I use Direct Debit as my payment method if I book over the phone or on park?

Currently, our Direct Debit payment option is only available to customers who book their holiday online, via the Parkdean Resorts website. We do hope to...

Are you a member of ABTA?

No, we are not a member of ABTA.

Can our friends visit us while we are on a holiday park?

No, only those people named on your booking can occupy your holiday home or pitch and anyone not in your booking party will be asked to leave the park.

Why do I need to verify my transaction when making a payment online?

Due to the adoption of the new 3D Secure 2.0 (also known as 3DS2) security standard amongst card providers, you’re now required to authorise your online payments. This is to reduce the risk of fraud and prevent the use of your credit or debit card without your authorisation.

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