-
If you have a valid discount code, you can use this online when completing your booking. When you reach the payment details and confirmation page, simply...
Continue reading
-
To view the latest ferry crossing prices to the Isle of Wight, please visit the Wightlink or Red Funnel websites directly. For customers who have booked an...
Continue reading
-
If you cancel your holiday you'll be liable for the full cost. However, we do offer cancellation cover which can be added at the time of booking. You can view the full terms for cancelling on our cancellation cover page.
Continue reading
-
If you want to make any changes to your holiday which result in additional charges, for example park or accommodation changes, we will ask that you pay for any change at the time as a single payment.
Continue reading
-
Our cancellation cover protects you should the unexpected happen and you need to cancel your holiday in the future, and we highly recommend it.
Continue reading
-
If you cancel your holiday booking and have bought holiday cancellation cover, you will be covered for some of the cost depending on when you cancel and the reasons for cancelling.
Continue reading
-
We accept the following payment methods: credit or debit card, cheque or postal order, BACS or online bank payment and balance auto collection.
Continue reading
-
To find out when your last Direct Debit payment is due, simply log in to your account and visit the 'My Booking' page to view your payment schedule.
Continue reading
-
If you have booked your holiday with a deposit, you'll need to make the final payment for your holiday and settle the outstanding balance 10 weeks prior to your arrival date.
Continue reading
-
If you have booked your holiday online you'll receive a booking confirmation by email within ten minutes of booking. If your booking confirmation does not come through please check your junk folder before contacting us.
Continue reading
-
Your reference number can be found on your booking confirmation.
Continue reading
-
All of our holiday parks welcome families and are ideally set up to create the perfect family holiday environment.
Continue reading
-
If you wish to cancel your Direct Debit, please do so directly with your bank. Your booking will revert to non-Direct Debit terms, which means your payment...
Continue reading
-
When booking your holiday online, proceed through the checkout process until you reach the payment details and confirmation page. Under 'Select your payment...
Continue reading
-
No, we are not a member of ABTA.
Continue reading
-
All of our parks are still open in the autumn, whether you're looking for an October half term holiday or a peaceful autumnal break. We also have a handful...
Continue reading
-
Yes, you can add more guests to your holiday booking, as long as the maximum capacity of your holiday home is not exceeded. All extra guests must be added...
Continue reading
-
Yes, you can book another holiday at any time while you're on holidaying on-park with us - simply enquire at reception and the team will be happy to make the...
Continue reading
-
We do not offer gift vouchers at this time.
Continue reading
-
Yes, you may be able to change your park selection after you've booked your holiday. Terms and conditions apply, and this will typically incur an additional...
Continue reading
-
No, you can't choose how much deposit you pay. If your holiday starts in less than 10 weeks from the time of booking, you’ll have to pay the full holiday...
Continue reading
-
No, once your Direct Debit plan has been set up, this cannot be changed. Depending on when your holiday was booked, please see the options below for...
Continue reading
-
No, you cannot extend your balance due date on your holiday booking. When you book your holiday, you'll need to pay a deposit and any top-up deposit must be...
Continue reading
-
If you wish to extend your holiday after booking, please get in touch with us via our Live Chat facility online. You can access this by clicking ‘Chat now’...
Continue reading
-
If you'd like to make an amend to your booking, you can get in touch with us via our Live Chat facility by clicking ‘Chat now’ when logged into ‘Manage My...
Continue reading
-
Depending on when your holiday starts and how much it costs, you may be able to spread the cost by paying monthly. You can make payments online by logging...
Continue reading
-
No we do not offer 1 night only stays on our holiday parks, however, we do offer a range of short breaks, including 2, 3 and 4-night stays. Explore our...
Continue reading
-
Yes, a select number of our parks are open over Christmas and New Years - they're perfect for a festive winter break. Explore our Christmas and New Years...
Continue reading
-
If you would like to amend your party details, please log into 'Manage My Booking'. You’ll be able to edit the names and ages of anyone travelling with you...
Continue reading
-
When booking your holiday online, simply select the 'Direct Debit' option on the payment page. You will then be asked to select and pay an initial deposit...
Continue reading
-
Once you have chosen to pay for your holiday via Direct Debit, this will be set up with your bank and the agreed monthly payment amount will be collected...
Continue reading
-
You can update the contact details on your booking by logging into our 'Manage My Booking' portal. You'll need your booking reference number in order to log...
Continue reading
-
Direct Debit payments must be spread over a minimum of 3 monthly instalments and the final payment must be made 4 weeks plus 1 day prior to travel...
Continue reading
-
Yes, Direct Debit payments must be set up by the lead passenger named on your booking.
Continue reading
-
If you have selected auto collect we'll automatically take your balance from your elected card on your payment due date (10 weeks prior to your holiday).
Continue reading
-
The minimum age to make a booking at one of our holiday parks is 18. Younger guests must be staying with a responsible adult aged 18 or above.
Continue reading
-
The total number of people in your party (including children and babies) must not exceed the maximum capacity of the holiday home or pitch advertised online.
Continue reading
-
We offer standard days to start a holiday, which are usually a Monday, Friday or Saturday. However, we may also offer additional arrival days at certain times of the year.
Continue reading
-
When you arrive on park to start your holiday our friendly team will be waiting to greet you and check you in. The lead passenger named on the booking must be the person to check-in. We may ask you to provide your ID when you check-in or during your stay to confirm this.
Continue reading
-
You can start your holiday on any day depending on how long you're planning to stay with us.
Continue reading
-
If for any reason one of your Direct Debit payments fails, we will contact you to let you know, including the next steps you need to take.
Continue reading
-
If for any reason you wish to cancel your holiday, the refund you receive will be based in our standard booking terms and conditions.
Continue reading
-
You can pre-book your activities online, including swimming sessions, from 6 weeks prior to your arrival date. Simply log into ‘Manage My Booking’ and select...
Continue reading
-
In order to be eligible for Direct Debit, holidays must be booked a minimum of 16 weeks prior to travel and to the value of £200 or more. Payments must be spread over a minimum of 3 months.
Continue reading
-
If you're holidaying with us on a park where your friends or family are also staying, we may be able to help you arrange for your accommodation to be nearby...
Continue reading
-
Currently, our Direct Debit payment option is only available to customers who book their holiday online, via the Parkdean Resorts website. We do hope to...
Continue reading
-
Yes, all of our holiday parks can cater to group bookings, subject to availability. Whether it's a big family and friends holiday, an event or a whole park...
Continue reading
-
If you'd like to book a table for a meal at one of our restaurants while staying at one of our holiday parks, please enquire at reception when checking-in, or...
Continue reading
-
There may be restrictions on bookings for all male or all female parties of over 4 people, and restrictions on the number of people who can occupy the...
Continue reading
-
Yes, we do offer discounts to Forces staff through selected employee discount schemes. Check with your Forces staff discount platform to see if your scheme...
Continue reading
