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British Travel Award

Winners 2018!

Booking FAQs

You can amend the details of who is coming with you online by logging into your account at If you wish to change the lead name please...Continue Reading
You can add more guests to your booking as long as the maximum capacity of your holiday home is not exceeded. All extra guests must be added before you arrive at the...Continue Reading
You can book your holiday online or on the telephone. How you can pay depends on when your holiday starts and how much it costs. You can pay in full, or you may be able...Continue Reading
You can check-in to your accommodation from 4pm on the day of arrival (subject to unavoidable delays). However, if you arrive before 4pm, you are welcome to use all the...Continue Reading
Yes, we offer last minute breaks, subject to availability. For more information, visit our last minute holidays page where you'll be able to find our best last minute...Continue Reading
Most of our holiday home accommodation sleeps a maximum of 8 people, however, this varies by caravan or lodge size.
We’ll do all we can to make sure you enjoy your holiday, but sometimes things may go wrong. If this happens, our on-park teams would love the opportunity to help put...Continue Reading
If you cancel your holiday you'll be liable for the full cost. However, we do offer Cancellation Cover which can be added at the time of booking.
We offer standard days to start a holiday, these are usually a Monday, Friday or Saturday.
Our online prices are the best we can offer, as they already incorporate any current applicable discounts.
We may be able to help you arrange your accommodation so that you're near your friends. We will try to accommodate requests to be close to friends, however, this is...Continue Reading
You can't change your park after you've made your booking without our agreement. If you want to make small changes we will try to help. Please note that there will be an...Continue Reading
When you sign up to our emails, you'll be kept up to date with all of our latest offers.
You will need to confirm your name and postcode when checking in at reception. You don't need to print your booking confirmation, so don't worry about bringing this with...Continue Reading
You can start your holiday on our standard arrival check-in days, including Mondays, Fridays and Saturdays - depending on how long you're planning to stay with us.
Please call us on 0330 123 4850 to book with leisure vouchers. Please note, we do not accept any other vouchers.
All of our parks are still open in the autumn and we do have selected parks open over the festive period.
A select number of our holiday parks are open over Christmas, however, these can only be booked over the phone.
You can book another holiday any time when you are on park, just ask at reception and they'll make the booking for you. By booking before you leave, you might even be...Continue Reading
Unfortunately we do not offer gift vouchers at this time.
If you want to make changes (e.g. type of accommodation, park or party members) we will try to help. There may be an administration cost of £40.
You can't choose how much deposit you pay. If your holiday starts in less than 10 weeks at the time of booking, you’ll have to pay the full holiday balance when you book....Continue Reading
Our standard holidays begin on Mondays, Fridays or Saturdays, please check out the Offer section of our website for more information or talk to us on Live Chat to check...Continue Reading
You cannot extend your balance due date. When you book your holiday you'll need to pay a deposit. Any top-up deposit must be paid on the date stated at the time of...Continue Reading
You should be able to extend your holiday by calling 0344 335 3507 to check the availability.
If you'd like to amend your booking, you can call our contact centre on 0344 335 3507 to discuss this and see if we are able to assist.
We may be able to help you arrange your accommodation in a specific location of the park but this is subject to availability and we charge a small fee to guarantee this.
Depending on when your holiday starts and how much it costs, you may be able to spread the cost by paying monthly. You can make payments online via My Booking or set up a...Continue Reading
Our holiday home breaks usually begin on a Monday, Friday or Saturday for a duration of 3, 4, 7, 10 and 14 nights. Please check our website for any special offers on...Continue Reading
When you book you need to give the names and ages of everyone in your party. Only those people on your booking can occupy your holiday home or pitch and anyone not named...Continue Reading
You can make a group booking across any of our 67 holiday parks. There are a range of options to choose from when making a group booking, from hiring out a specific...Continue Reading
There may be restrictions on bookings from all male or all female parties of over 4 people and restrictions on the number of people who can occupy the holiday home or...Continue Reading
All current offers will be communicated to our customers, typically via website, email or post, subject to your marketing preferences.
Details of any valid discounts will be available to members of Forces schemes.
Details of any valid discounts will be available to members of NHS schemes.
You can make a booking online or over the phone by calling us on 0344 335 3430.
You can view and pay your holiday balance online by logging into My Booking.
You can book your ferry by completing our Ferry Booking Request Form
If you have a discount code this can be applied when completing your booking. When you reach the Payment Details & Confirmation stage of the booking form, simply enter...Continue Reading
Please check with the individual restaurant on arrival as they may operate a booking system. The ability to book ahead is park/season dependent.
If you have selected auto collect we'll automatically take your balance from your elected card on your payment due date (10 weeks prior to your holiday).
The minimum age to make a booking at one of our holiday parks is 18.
The total number of people in your party (including children and babies) must not exceed the maximum capacity of the holiday home or pitch advertised in our brochure or...Continue Reading
There are lots of benefits of taking out personal holiday insurance and cancellation cover on your holiday. Our Cancellation Cover protects you should the unexpected...Continue Reading
If you cancel your holiday home booking and have bought holiday cancellation cover, you will be covered for some of the cost depending on when you cancel and the reasons...Continue Reading
To update your contact details on your booking, please email with full details.
We accept the following payment methods when booking online or over the phone: Credit or Debit Card, Cheque or Postal Order, BACS or online bank payment and balance auto...Continue Reading
If booking your holiday with a deposit, you'll need to make the final payment for your holiday and settle the outstanding balance 10 weeks prior to your check-in date.
If you have booked your holiday online you'll receive a booking confirmation by email within ten minutes of booking. If your booking confirmation does not come through...Continue Reading
Your reference number can be found on your booking confirmation.
You can find out about ferry times and crossings to the Isle of Wight on our ferry booking page.
To get to the holiday park, please see the directions details found in your booking confirmation. You can also find directions to each of our parks, alongside local...Continue Reading
To view your holiday home booking online, simply head to the My Booking page. You'll need your Parkdean Resorts booking number, surname and postcode which was used to...Continue Reading
We do not offer all inclusive holidays, however, we do offer half board dining as an option at a number of our holiday parks.
All of our holiday parks welcome families and are ideally set up to create the perfect family holiday environment. You’ll find fantastic kids’ clubs, activities and...Continue Reading
You can book a weekend fishing break at any of our parks with angling lakes. You'll find fishing facilities at 8 of our parks. White Acres, Warmwell, Ruda and Southview...Continue Reading
When making a change to your booking, you will not recieve any further confirmations or documentation - as all you need to check in is your booking number.