Returning Customers - Do I need to complete an ID check each time?
Thank you for being such a loyal customer. We appreciate this may be a change for some of our customers however we want to make sure you have a smooth, secure and hassle-free experience. For new and repeat customers, you may be asked to complete an online ID check however if you have multiple holidays with us, we only require one ID check within 12 months.
Topics
- Accessibility FAQs
- Accommodation FAQs
- All-Inclusive FAQs
- Booking FAQs
- Booking Service Fee FAQs
- Cancellation FAQs
- Caravans for Sale FAQs
- Dogs FAQs
- Entertainment FAQs
- Facilities FAQs
- Guest Verification FAQs
- Location FAQs
- Membership Card FAQs
- Offers FAQs
- Order and Pay App FAQs
- Ownership FAQs
- Promotional Bookings FAQs
- Protecting our Environment FAQs
- Refunds FAQs
- Touring and Camping FAQs
- Your Lets FAQs