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As we refund via the same method you made your payments to us, this can result in your refund coming to you on different days and via multiple methods.
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We aim to refund to the same card as your payments were made, however from time to time this is not always possible.
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If we don’t hear back from you, we may contact you again to ensure we can refund you within 28 days.
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If we experience any issues in processing your refund, we will contact you to obtain the required information that will enable us to arrange your refund.
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If the amount shown is not the amount that you were expecting to be refunded, this may mean that you made your payments by using more than one payment method.
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