Refunds

I have only received £25 of my refund?

As we refund via the same method you made your payments to us, this can result in your refund coming to you on different days and via multiple methods.
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I paid with two different bank cards?

We aim to refund to the same card as your payments were made, however from time to time this is not always possible.
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Payment made using an expired card or from a closed account?

If we experience any issues in processing your refund, we will contact you to obtain the required information that will enable us to arrange your refund.
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Refund amount different to what you were expecting?

If the amount shown is not the amount that you were expecting to be refunded, this may mean that you made your payments by using more than one payment method.
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Someone from Parkdean Resorts contacted me for my bank details?

If we don’t hear back from you, we may contact you again to ensure we can refund you within 28 days.
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