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We are unable to book ferries for promotional holidays, however, your promotional operator may have agreed special rates of travel with ferry companies such as Wightlink or Red Funnel.
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Bed linen, pillows and duvets are all included within the per person price for your holiday when booked through a promotion, and your beds will be made up on arrival.
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Yes, if you've booked a promotional holiday through a third party such as The Sun Holidays, you may be able to upgrade your booking, subject to availability and additional charges. To view your options to upgrade your accommodation, extend your holiday and add extras to enhance your stay, please log in to your booking using your Parkdean Resorts booking reference number, surname and postcode.
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We receive your holiday details from the promotional operator, so if you think they've made a mistake and have offered you the incorrect park or date, please contact them first - as we can't amend any holidays without prior consent from them. They'll check your original booking form and if there is an error, they will correct this.
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Yes, please contact a member of the team via Manage My Booking where our friendly team are available on Live Chat.
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We accept dogs at all of our holiday parks in selected accommodation for an additional charge per week (or part week) per dog, with a maximum of 2 dogs per accommodation.
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You can pay via the website or telephone. The easiest way to make a payment is by logging in to your account via the "Manage My Booking" section, which you can access 24 hours a day, 7 days a week.
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Hub passes allow you to access the facilities on park, such as the swimming pool, kids' clubs, club house, amusements and the entertainment complex.
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Please note, by booking a promotional holiday, you are bound by the terms and conditions of the newspaper you booked through, as well as the terms and conditions of Parkdean Resorts. Please see our terms and conditions page for more information.
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If you have NOT received your Parkdean Resorts booking confirmation, please speak to your original promotional operator first.
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The check-in time for promotional bookings is from 4pm. We also offer priority arrivals (earlier check-in) for an additional fee. For more information or to book a priority arrival, please contact us via Manage My Booking.
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Your Parkdean Resorts booking reference number is marked in bold on your Parkdean Resorts confirmation and is located towards the top of your email.
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You should expect your Parkdean Resorts holiday confirmation within 14 days of receiving your confirmation from your promotional operator.
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All promotional holiday bookings are allocated on arrival, therefore we are unable to tell you exactly which accommodation you will be placed in or where on the park you will be allocated.
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We have three levels of accommodation available when you book a promotional holiday with us. These range from our more basic caravans to newer models with additional benefits which you can find more information about below.
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The balance due date is always 10 weeks before the holiday date. However, any bookings which are less than 10 weeks away and have an outstanding balance must be paid immediately.
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Please refer to your promotional operator’s terms and conditions for further details regarding cancellations and any payments made directly to them. All cancelled holidays are subject to the cancellation charges set out in clause 38 and 68 of our holiday booking terms and conditions.
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