Order and Pay App FAQs

10 results in Order and Pay App FAQs

• Can I swap items on my meal?

  Limited customisation can be made within the app. If you would like to make further changes, please place your order at the bar.
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• How do I obtain a refund for an order placed using the app?

  Please speak to a management team member who will be able to deal with your issue. If it is necessary he/she will process your refund through the till.
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• Are all of your offers available on the app?

  Download our order and pay app to view our latest food and drink offers and order to your table.
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• Do I have to order food to use the app?

  The app can be used to order both food and drink independently and there is no minimum transaction value.
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• How do I obtain a receipt for an order placed using the app?

  A receipt for each order is sent to the email that you have used to sign into the app with.
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• How do I report a bug on the app?

  If you would like to report an app bug, please take a screenshot and email it to us via [email protected].
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• How do I search for a product?

  At the top of each menu screen, you will see a magnifying glass icon which will allow you to search for a product by name.
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• Is my data secure on the app? What data is captured?

  We capture and securely store the following data for each customer: first name; last name and email address.
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• Which payment options are available on the app?

  We accept the following payment methods on our Order and Pay app: debit and credit cards and American Express.
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• Why are products missing or greyed-out on the app?

  If a product is missing or greyed-out, this means that it is currently unavailable in the venue.
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