Cancellation FAQs

11 results in Cancellation FAQs

• Refund amount different to what you were expecting?

  If the amount shown is not the amount that you were expecting to be refunded, this may mean that you made your payments by using more than one payment method.
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• Cancellation Cover Terms: all you need to know

  Please note that the below FAQs concern bookings made from 08/01/2024. For bookings made before this date, please see our full Cancellation Cover terms & conditions which can be found in this answer.
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• How do I cancel activities?

  You must cancel your activities via the activities portal as we are unable to cancel on your behalf.
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• Can I change the account my refund is being paid into?

  No, to comply with UK Financial Regulations, we must attempt to refund the card that was originally used to make payment. If the payment fails, we will be in touch to arrange an alternative refund method.
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• Why has Parkdean cancelled my holiday?

  If our customers have any outstanding debt, we send cancellation warning emails to warn them about cancellation before cancelling any holidays.
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• If I cancel my holiday will I get a full refund?

  If you cancel your holiday more than 70 days prior to arrival, you will receive a refund of monies paid, minus the cost of your deposit and any non-refundable admin, amend, retain or booking service fees.
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• What is the cancellation policy for promotional holidays?

  Please refer to your promotional operator’s terms and conditions for details about cancellations and any payments made directly to them. If you cancel your holiday, cancellation charges...
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• If I cancel my holiday will I receive a full refund?

  If you cancel your holiday, the cost to you will vary depending on amount paid and time until arrival. However, we do offer cancellation cover which can be added at the time of booking. You can view the full terms for cancelling on our cancellation cover page
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• What are the benefits of taking out cancellation cover on a holiday?

  Our cancellation cover protects you should the unexpected happen and you need to cancel your holiday in the future, and we highly recommend it.
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• What costs will be incurred if I cancel my holiday booking?

  If you cancel your holiday booking and have bought holiday cancellation cover, you will be covered for some of the cost depending on when you cancel and the reasons for cancelling.
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• What happens if I change, miss or cancel a Direct Debit payment?

  Once your Direct Debit plan has been set up, you cannot change the monthly payment amount, payment dates or length of the plan. If you want to make changes...
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