Guest Verification

Returning Customers - Do I need to complete an ID check each time?

We appreciate this may be a change for some of our customers however we want to make sure you have a smooth, secure and hassle-free experience...

What ID types do you accept?

Within Yoti, you can upload one of the following: Citizen Card, Driving License, Passport, Post Office PASS Card, Biometric Residence Permit, Young Scot Card...

What if I have technical difficulties?

If you're having trouble, please try using a different device—it might help resolve the issue. Please ensure that the name on your ID matches the name on your booking...

What if I don't have the requested ID types?

If you are unable to upload one of the document types accepted in Yoti, you can speak to our helpful team via Live Chat and upload a photo of an alternative ID...

Why do I need to do an ID check?

We want to make your experience smooth, secure and hassle-free...

5 results in Guest Verification

Returning Customers - Do I need to complete an ID check each time?

What ID types do you accept?

What if I have technical difficulties?

What if I don't have the requested ID types?

Why do I need to do an ID check?

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