Accommodation FAQs

17 results in Accommodation FAQs

• Will my travel cot fit within the main bedroom of my holiday home?

  Typically, travel cots will only fit in the living area of our caravans, however, this will depend on the size and model of caravan booked...
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• Which holiday parks offer chalets and apartments?

  We offer apartment and chalet holidays at a number of our holiday parks, plus holiday houses, cottages, maisonettes and bungalows at some parks, too! To see...
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• I have lost something on park?

  If you have left any of your personal items behind on park, please send an email to our ‘helponpark’ email address which can be found in your welcome pack...
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• Does our caravan get cleaned professionally?

  Yes, we have a wonderful team of cleaners on every park and every caravan and holiday lodge is cleaned professionally before each guest.
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• Got questions about our new accommodation names?

  We’re updating the names of our accommodation over the coming months to make choosing your perfect stay even easier. As each park transitions...
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• Do the holiday homes have a BBQ?

  No, our holiday homes don't have barbecues. You're welcome to bring and use your own barbecue, as long as you are safe with it and keep it raised off the...
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• Which lodges have hot tubs?

  Many of our holiday lodges feature a hot tub. For further information please visit our lodges with hot tubs page. Please note, our hot tubs are cleaned on...
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• Can I upgrade my accommodation to one with a hot tub?

  You may be able to upgrade your accommodation to one with a hot tub, subject to availability. Please log in to 'Manage My Booking' using the booking...
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• Is there WiFi available in the accommodation?

  All of our holiday parks offer a free WIFI service within the main complex building and venue. Many of our parks also feature WIFI across other areas of the...
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• Do the caravans and lodges come with bed linen?

  All of our accommodation comes with sheets, pillowcases, pillows, duvets and covers or blankets. Our holiday lodges come with towels, however, we ask that you bring...
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• What do I need to bring to my holiday home?

  Our caravans and lodges come with plenty of essentials, from bedding to heating, however, there are a few items you'll need to bring with you on holiday...
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• What time can I check-in for my holiday?

  Check-in from 4pm, check-out by 10am. Upgrade to Priority Arrival for 1pm check-in from £29. Book online or via Live Chat, subject to availability....
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• Where do I collect the keys from for my holiday home?

  You can collect your keys for your holiday home from the on-park reception team when you check-in. If you arrive outside of the reception opening hours, keys...
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• What happens if I arrive late to a holiday park?

  If you arrive late to a holiday park and reception is closed, you'll still be able to collect your keys from our out-of-hours security team. Please look for...
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• How many bedrooms will our caravan have?

  Our caravan and lodge accommodation comes in a range of sizes, including one, two, three and four-bedroom options, depending on which park...
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• How many guests can stay in the accommodation?

  We offer a wide range of caravan, lodge and chalet accommodation, in all shapes and sizes - with some accommodation options even sleeping up to 9 guests! When booking...
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• What facilities are included in my holiday accommodation?

  The exact facilities included will depend on the accommodation type and grade you choose. As standard, our holiday accommodation includes...
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