If you're having trouble, please try using a different device—it might help resolve the issue. Please ensure that the name on your ID matches the name on your booking. If it doesn’t work, don’t worry – we’re here to help!
If you are unable to upload one of the above in Yoti, you can speak to our guest verification team via Live Chat and upload a photo of an alternative ID (see below). You can access this by clicking ‘Chat now’ when logging into ‘Manage My Booking’, or by visiting our contact us page.
- Utility Bill (dated within the last 3 months)
- Current Council Tax Bill
- Tenancy Agreement
- Bank Statement
- Old Style Driving License