If you are unable to upload one of the document types accepted in Yoti, you can speak to our helpful team via Live Chat and upload a photo of an alternative ID (see below). You can access this by clicking ‘Chat now’ when logging into ‘Manage My Booking’, or by visiting our contact us page.
- Utility Bill (dated within the last 3 months)
- Current Council Tax Bill
- Tenancy Agreement
- Bank Statement
- Old Style Driving Licence
Please note we only require name, address and date visibility within the last 3 months. Please make sure the name and address on your ID match the details on your booking.