Coronavirus

A member of my party and/or I have tested positive (or showing symptoms) for Covid-19, what happens next?

To ensure the safety of all of our guests, owners and staff we would recommend you not attend your holiday and follow all government guidance. Please contact us at the...Continue Reading

I have been in contact with someone who has tested positive for Covid-19, what happens next?

Please see the government website for the latest guidance regarding managing contact tracing. Please contact us at the earliest opportunity to discuss your options.

Do I need to have a COVID vaccine to go on holiday?

No, we do not require customers to have the COVID-19 vaccine to travel to our holiday parks. As long as you or any members of your party do not display any coronavirus...Continue Reading

Do I need to take a COVID test and show a negative test result before I travel?

No, you will not be required to take a COVID-19 test and show a negative test result before travelling to our holiday parks. As long as you or any members of your party...Continue Reading

How do I redeem my Holiday Voucher & book a future holiday?

Find out how to redeem your holiday voucher online. Whether you want to book a new holiday, pay the balance on an existing holiday - or have already redeemed your voucher...Continue Reading

What should I do if I become unwell during my holiday?

If you become unwell while on one of our holiday parks, please notify the team on park immediately by telephoning the park reception or security team (contact numbers...Continue Reading

Do I need to reserve a table to eat in one of your restaurants?

No, you do not need to make a reservation to dine in our on park restaurants. We recommend ordering your food and drinks using our Order & Pay app where possible. You can...Continue Reading

What rate of VAT is used for my holiday booking?

All prices include VAT and insurance premium tax (where applicable) at the prevailing rate.