At this time, it is encouraged our changing facilities remain closed however you are still able to use our swimming facilities providing you have pre booked in advance.
There is no need to make a reservation to dine in one of our restaurants. Our bars and restaurants may be operating at reduced capacity and we are doing all we can to...Continue Reading
We understand the future may look a little uncertain right now, however, you're important to us and we've got you covered! If you are due to go on holiday with us but are...Continue Reading
If you become unwell while on one of our holiday parks, please notify the team on park immediately by telephoning the park reception or security team (contact numbers...Continue Reading
If you have planned a holiday with us with more than one household before 17th May and still wish to travel, you can purchase additional accommodation online or change...Continue Reading
If your booking has been affected by our parks being closed, but you haven't been contacted by us with details of what to do next yet, this could be due to a number of...Continue Reading
If you have already chosen a voucher or refund due to your holiday park being closed, but are concerned that you haven't received a confirmation yet, please don't worry....Continue Reading
Shared facilities such as shower blocks, toilet blocks and communal dishwashing areas need to remain closed until the 17th May 2021. If you have a touring holiday booked...Continue Reading
Find out how to redeem your holiday voucher online. Whether you want to book a new holiday, pay the balance on an existing holiday - or have already redeemed your voucher...Continue Reading
Under current government rules, you will be required to wear a face covering in indoor public areas (except when seated at a table to eat or drink) unless you're...Continue Reading
No, we do not require customers to have the COVID-19 vaccine to travel to our holiday parks. As long as you or any members of your party do not display any coronavirus...Continue Reading
No, you will not be required to take a COVID-19 test and show a negative test result before travelling to our holiday parks. As long as you or any members of your party...Continue Reading
We recommend checking that all of the digits are correct, and if copied and pasted, please ensure no spaces are included. Please also check that your voucher is in date,...Continue Reading
You can skip the call queue by using our automated payment line. Call us on 0330 8089 734 to make your payment today. You'll need your holiday booking reference number,...Continue Reading
All prices include VAT and insurance premium tax (where applicable) at the prevailing rate.