Frequently Asked Questions | Parkdean Resorts
28 results for 'direct debit'
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How do Direct Debit payments work?
When you choose to pay for your holiday by Direct Debit, your agreed monthly payment will be collected automatically from your bank account on your chosen...Continue reading -
What happens if I change, miss or cancel a Direct Debit payment?
Once your Direct Debit plan has been set up, you cannot change the monthly payment amount, payment dates or length of the plan. If you want to make changes...Continue reading -
How do I set up a Direct Debit and can I pay for my holiday this way?
Find out if your holiday is eligible for Direct Debit, how to set it up online and how monthly payments work when spreading the cost…Continue reading -
What payment methods do you accept?
Find out which payment methods Parkdean Resorts accepts, including credit and debit cards, Apple Pay, Google Pay, Direct Debit and BACS…Continue reading -
I have only received £25 of my refund?
As we refund via the same method you made your payments to us, this can result in your refund coming to you on different days and via multiple methods.Continue reading -
When is my holiday balance due and how can I pay it?
If you booked your holiday with a deposit, your remaining balance must be paid in full 10 weeks before your arrival date. If you book less than 10 weeks...Continue reading -
How much is the pitch fee?
The pitch fee you pay will vary depending upon factors such as the location of the holiday home, the park or the length of the season.Continue reading -
Is my balance being automatically collected?
If you have selected auto collect we'll automatically take your balance from your elected card on your payment due date (10 weeks prior to your holiday).Continue reading -
Can I spread the cost of my holiday by paying monthly?
Depending on when your holiday starts and how much it costs, you may be able to spread the cost by paying monthly. You can make payments online by logging...Continue reading -
How can I pay my annual pitch fee?
You can pay your pitch fee online in your Owners Connected account. You can pay the amount in full or...Continue reading -
Which payment options are available on the app?
We accept the following payment methods on our Order and Pay app: debit and credit cards and American Express.Continue reading -
Why do I need to verify my transaction when making a payment online?
Due to the adoption of the new 3D Secure 2.0 (also known as 3DS2) security standard amongst card providers, you’re now required to authorise your online payments. This is to reduce the risk of fraud and prevent the use of your credit or debit card without your authorisation.Continue reading -
How can I pay for my promotional holiday?
You can pay via the website or telephone. The easiest way to make a payment is by logging in to your account via the "Manage My Booking" section, which you can access 24 hours a day, 7 days a week.Continue reading -
How do I book with vouchers?
When booking your holiday online, proceed through the checkout process until you reach the payment details and confirmation page. Under 'Select your payment...Continue reading -
What is the cancellation policy for promotional holidays?
Please refer to your promotional operator’s terms and conditions for details about cancellations and any payments made directly to them. If you cancel your holiday, cancellation charges...Continue reading -
Do I have to pay to use the facilities at the holiday park?
The following facilities are included in the cost of your holiday if you have booked directly with Parkdean Resorts (this does not include promotional bookings such as Sun Holidays).Continue reading -
How much are the hub passes?
When you book your holiday directly with Parkdean Resorts your hub passes are included and there is no additional charge.Continue reading -
Do you offer day passes to the facilities and entertainment?
We may be able to provide day passes, but this is subject to availability due to numbers on park, and priority is for those who are guests. Please check directly with the holiday park.Continue reading -
Are hub passes included in my booking?
Yes, hub passes are included when booking directly with us.Continue reading -
What is included in the cost of my holiday?
When you book your holiday directly with Parkdean Resorts, you can enjoy a whole host of included amenities, facilities and activities on-park.Continue reading -
What is the cancellation policy for promotional holidays?
Please refer to your promotional operator’s terms and conditions for further details regarding cancellations and any payments made directly to them. All cancelled holidays are subject to the cancellation charges set out in clause 38 and 68 of our holiday booking terms and conditions.Continue reading -
Can I use the Order & Pay App with my dining package?
No. Included meals and drinks must be ordered directly at the till. This allows our team to verify your wristband and card and apply your dining package...Continue reading -
Can we book a table at the holiday park restaurant?
If you'd like to book a table for a meal at one of our restaurants while staying at one of our holiday parks, please enquire at reception when checking-in, or...Continue reading -
Do you provide ice packs?
Some of our parks offer ice pack freezing to help you keep your food fresh if you're camping with a cool bag, or your touring caravan doesn't have a fridge.Continue reading -
When will I receive my promotional booking confirmation?
You should expect your Parkdean Resorts holiday confirmation within 14 days of receiving your confirmation from your promotional operator.Continue reading -
Do I need a TV licence?
If you're buying a caravan, lodge or chalet with Parkdean Resorts, or you're already an existing owner, you may need to purchase a TV licence. Please contact...Continue reading -
What accommodation sizes are available and how many guests can stay?
Our caravans and lodges are available in a range of sizes, including one, two, three and four-bedroom options, depending on the park, accommodation type...Continue reading -
Can I change the dates or park on my holiday booking, or extend my stay?
You may be able to change your holiday dates, move your booking to another Parkdean Resorts holiday park or extend your stay, subject to availability and...Continue reading
Topics
- Accessibility FAQs
- Accommodation FAQs
- All-Inclusive FAQs
- Booking FAQs
- Booking Service Fee FAQs
- Cancellation FAQs
- Caravans for Sale FAQs
- Dogs FAQs
- Entertainment FAQs
- Facilities FAQs
- Guest Verification FAQs
- Location FAQs
- Membership Card FAQs
- Offers FAQs
- Order and Pay App FAQs
- Ownership FAQs
- Promotional Bookings FAQs
- Protecting our Environment FAQs
- Refunds FAQs
- Touring and Camping FAQs
- Your Lets FAQs
Got a question about a specific location? Check out our regional FAQs.