Order your food and drinks direct
We’re excited to be able to welcome you back and we’re continuing to work hard to ensure the safety of all of our staff and customers. You might notice some changes within our bar and restaurant venues, so to make things simpler we’ve introduced a new food and drink app to make your holiday hassle-free.
There’s no need for queuing or waiting when you order and pay directly from your phone with the new Order & Pay app, as you can order delicious food and drinks straight to your table.
Please note, there may be times when our parks won't be operating the Order & Pay app, however, we will still continue to offer table service in our bars and restaurants to keep everyone safe when ordering food and drink.
What can I use the app for?
- No queueing or waiting - order and pay from your phone or tablet using the Parkdean Resorts app.
- Order food and drinks directly to your table or choose click and collect to take them back to your accommodation.
- Place your order, choose your pick up time and enjoy in your accommodation.
- Order food and drinks directly to your table in our venue, no need to queue at the bar.
- Payment is quick and easy via in app card payment.
Using our Order & Pay mobile app
Step 1. Downloading the app
Next, you can enable your location within the app so that it can locate the closest park, or, you can browse all parks and select the park you’re staying at.
Step 2. Order food and drink to your table
If you're dining at one of our restaurants, you can use the Order and Pay app to order food directly to your table - no need to queue! Follow the same process as above to select your park and choose the Order to Table option to select your items from the food and drink menu.
Once you've chosen your items, proceed to your basket to review your order and after you click confirm you'll be able to set your table number. Please note that a table number is required to process your order.
Tap the heart next to a park name to add it as a favourite. Your favourite venues will show on your side menu for a faster checkout in future.
We accept the following payment methods: Debit and Credit Cards & American Express.
Limited customisation can be made within the app. If you would like to make further changes please place your order at the bar.
All of our deals are available via the app. The dine-in app menu is identical to the printed venue menu. Offers are also available using order and pay although please note that the menu choices do differ from that on the dine-in menu. Your basket will be updated to reflect all offers before you make your payment.
If you have any queries please ask a staff member who will be happy to help.
If you would like to report an app bug, please take a screenshot and email it to us via [email protected].
The app can be used to order food and drink independently and there is no minimum transaction value.
If a product is missing or greyed-out this means that it is currently unavailable in the venue.
We capture and securely store the following data for each customer: first name; last name; e-mail address. This information is used to provide an electronic receipt. It is not used for marketing purposes or shared/sold to third parties.
A receipt for each order is sent to the email that you have used to sign into the app with.
Please speak to a management team member who will be able to deal with your issue. If it is necessary he/she will process your refund through the till.
If you believe that your refund has not been properly processed on site, please visit reception in the first instance.
At the top of each menu screen you will see a magnifying glass icon which will allow you to search for a product by name.