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Winners 2018!

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Promotional Booking - Frequently Asked Questions

Below is a list of frequently asked questions relating to promotional bookings.

Why can't I make my promotional booking?

You may be experiencing difficulties in reserving your newspaper promotional holiday online. The Sun holidays website is experiencing high volumes of visitors.

Unfortunately we are unable to assist you in making a reservation for the promotional holidays directly but you can keep trying online or send the tokens to The Sun holidays with your completed form.

You are more than welcome to check our direct prices and availability. Don’t forget that by booking direct with us you have; the choice of quality accommodation, FREE kids’ clubs, FREE entertainment and we’ll even have your beds made up on arrival!

Who can I contact about my promotional holiday?

If you have any queries relating to a booking you have made through the newspaper promotions please telephone:

Breakfree hotline - 0344 546 9700
Sun hotline - 0344 543 9743
Alternatively contact the Sun through their online enquiry form

Why do I need entertainment passes?

Every booking will have at least four entertainment passes to start with as the promotion is based on four people sharing, however if there is less than 4 in your party you only need to pay for the amount of people travelling. Children under 2 are not charged for passes.

If you remove the passes altogether then you will NOT be able to use any facilities on park - such as the swimming pool (excludes Ruda - separate charge), kids clubs, club house, amusements, cafe, restaurant or entertainment complex. You will only be permitted to use the shop and laundrette.

Use of park facilities

For health and safety reasons some of our facilities have age and/or height restrictions. Children under the age of 8 must be supervised by an adult in the swimming pool and one adult may not supervise more than two children under 8. At Ruda, Trecco Bay and Warmwell Holiday Parks all children under 4 must be supervised by an adult on a one-to-one basis. At busy times access to facilities may be restricted and a booking system may operate. We may have to close facilities (e.g. for health and safety reasons, maintenance or reasons beyond our control) and we are not liable to compensate you if we do so.

Can I take my own bed linen?

Start your holiday as soon as your arrive by letting us provide your bed linen so that your beds are made up on arrival. But don't worry, you can remove the bed linen from your booking and we'll still provide pillows and duvets - just don’t forget your sheets, duvet covers and pillow cases!

What is the service charge?

We add a compulsory charge to your booking to be paid before arrival, which covers your gas, electricity and water usage. This means you can relax while you are away, knowing that you can use as much or as little as you need.

Can I bring my pet with me?

If you’ve not already added your pet onto your booking and would like to do so give us a call on 0344 335 3395 and we will try our best to accommodate them. We accept pets at most of our holiday parks (except Vauxhall and Ruda) in selected accommodation with a charge per week/part week per pet and a maximum of 2 pets per accommodation. If you'd like to add a pet onto your booking please get in touch with us as this cannot be requested on your original promotional holiday form. Pet friendly accommodation is subject to availability and upgrade charges may also apply.

Bringing a baby?

Travelling with children can often feel like you pack everything but the kitchen sink, so why not lighten the load and hire a cot* or high chair from us? Do this online, via email or call 0344 335 3395. Cot's don’t usually fit into caravan holiday home bedrooms and will need to go in the lounge area. However, they may fit into lodge/apartment bedrooms.

*Please note we do not supply linen for the cot.

Can I make changes to my booking?

The terms and conditions of the newspaper do state "absolutely no amendments whatsoever can be made after you holiday application has been received by us", which unfortunately means that they are non-transferable to any other park, dates or lead bookers.

We receive your allocation details from the newspaper so if you think they've made a mistake and offered you an incorrect park or date then please speak to them first as we can't amend any holidays without prior consent from them. They'll check your original booking form and if there is an error then it will be corrected.

What accommodation will I be allocated?

All Promotional Holiday bookings are allocated on arrival, therefore unfortunately we are unable to tell you exactly what accommodation you will be placed in or where on the Park you will be allocated.

If you'd like to stay in a particular type of accommodation or location on the park, then give us a call or look at upgrade options to match your needs. This could be guaranteeing a brand new model, the home comforts of double glazing and central heating or even something extra wide for spacious family living. We do offer a range of accommodation, including non-pet, subject to availability and an additional charge.

Can I extend my holiday?

You can’t rush a fabulous holiday, so why not extend your short break to a 7 night getaway? Add on the weekend too and give yourself more time to enjoy our amazing entertainment, kids' clubs, heated swimming pools, sports courts, adventure play areas, great restaurants and bars. To find out more please call 0344 335 3253.

Can I bring additional guests?

All promotional holidays are based on 4 people sharing, so if you have less than this you can add additional guests on to your booking without a charge.

If you already have 4 people on your booking and you would like to add another person(s), then we'll be happy to do this for a small charge from £9.50pp (prices vary depending on dates). Any names which have been registered on the original booking form cannot be amended but you are allowed to add extra people by paying the charge mentioned previously.

Since we do operate family holiday parks we are sorry that we can't accept bookings from anyone under the age of 18 and there may be restrictions on bookings from single sex parties of over 4 people and restrictions on the number of people who can occupy the holiday home. We'd hate to cause disappointment so please check before you pay your balance.

When will I receive a holiday confirmation?

You will receive your holiday confirmation from the Sun or Breakfree up to 14 days after the closing date. If you were unsuccessful your payment will also be returned up to 14 days after the closing date. If you have not heard anything by that date, please telephone the newspaper directly using one of the following numbers:

Breakfree hotline - 0344 546 9700
Sun hotline - 0344 543 9743
Alternatively contact the Sun through their online enquiry form

How can I make payment for my holiday?

You can pay your balance using our simple online payment system or by credit/debit card if you call our payment line which is 0344 335 3395.

UK customers can also arrange payment via **Bank Transfer:
Sort Code: 20 59 42
Account No: 13419029
Account Name: Parkdean Resorts UK Ltd

You can also send a *cheque/postal order with your name, address and booking number on the back to:

Holiday Admin. Department
Parkdean Resorts
2nd Floor
1 Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne
NE12 8ET

*Please note - Cheques must be received 21 days before your travel date to allow processing time.
**Please allow 48 hrs for payment to show on your booking.

When do I have to pay the outstanding balance by?

The balance due date is always 10 weeks before the holiday date. However, any bookings which are less than 10 weeks away and have an outstanding balance, we strongly advise that you clear your balance as soon as you receive your booking confirmation as we do not accept cash on park on arrival.

Are there any party restrictions?

If you wish to book a single sex party you must tell us of this. There may be restrictions on bookings from all male or all female parties of over 4 people and restrictions (in addition to those in the brochure) on the number who can occupy the holiday home. Please check when you book.

What time is check-in?

The check-in time is at 4pm and this cannot be changed. If you think you may arrive after 11pm on your arrival day please let us know. If you don't tell us and your holiday home is not occupied by 10am on the day after your arrival day we will treat your booking as cancelled and re-let the holiday home. Should you arrive early on the park, you are more than welcome to use the park's facilities (you will need entertainment passes to access some of the facilities, see - why do I need entertainment passes) until the accommodation is ready. The departure time is 10am.

If I make a change, will I receive another confirmation?

If you already have your original booking confirmation, then we do not send any other documentation out after any amendments or payments as all you need to check in is your booking number. However, if requested we can issue a new amended booking confirmation via email.

How do I book my Ferry Crossing to the Isle of Wight?

If you already have your email booking confirmation from the newspaper, then simply follow the link to either Wightlink or Red Funnel to book your crossing. If you do not have an email address we will post out a voucher along with your booking confirmation. Before booking you will need all passenger details, car registration and your newspaper confirmation number.

Wightlink; or telephone 0333 999 7333 (calls are charged at a local rate). You will be charged a £5 booking fee for this telephone service remember to quote ‘The Sun Holidays’ to get your special rate.

Red Funnel; or telephone 0844 844 9988 (calls to this number cost 7p per minute plus your service providers access charge). You will be charged a £5 booking fee for this telephone service remember to quote ‘The Sun Holidays’ to get your special rate.

To extend, upgrade & pay today, 0344 335 3253

Check in early

Start your holiday from 1.00pm on your arrival day with an early check in.

Premier Upgrade

Guarantees a holiday home with double glazing and central heating, plus extra features giving you all the comforts of home!

Extend your booking

And treat yourself to a longer break! Other levels of upgrades are available. Stay in one of our latest models of accommodation or if you need more space, ask about our extra wide holiday homes.

Breakfast & Half Board dining

One of the best bits about being on holiday is letting someone else take care of the cooking and the washing up!

Why not see if we offer either option at your holiday park.

Holiday Insurance

Make sure you enjoy a stress free holiday by taking our holiday insurance which will protect you against any nasty surprises. Full details of the policy can be found in our terms and conditions.

The legal bit

You are bound by the newspaper promotion terms and by the terms and conditions of Parkdean Resorts.

What is the cancellation policy?

All cancellations must be in writing - either by post, fax or email. Unfortunately we cannot refund the money originally paid to any promotional newspaper and all holiday money paid to Parkdean Resorts is non-refundable, including money paid for extras.

Holiday Admin. Department
Parkdean Resorts
2nd Floor
1 Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne
NE12 8ET