Cancellation Cover Terms
Summary of main terms for this cover are below.
Your cancellation cover
If you made your booking 12 weeks or less before your holiday start date or you cancel your booking less than 10 weeks before your holiday start date then:
If you cancel for a qualifying reason
(a) For bookings cancelled 6 weeks or more prior to your holiday start date then we will refund all your money less the Cancellation Cover plus a £40 administration charge.
(b) For bookings cancelled less than 6 weeks prior to your holiday start date then we will refund all your money less the Cancellation Cover charge and less a calculated deposit (see deposit table below). (any other charges previously added to the booking will not be refunded)
Total holiday price
Up to £300
Qualifying reasons for cancellation
(a) Illness, death, injury or maternity of any member of your party (detailed by you at the time of booking), or
(b) Your redundancy or that of your spouse (qualifying for payment under the Redundancy Payments legislation), or
(c) Your unforeseen occupational posting in your present employment, or
(d) Fire, floods, subsidence or malicious damage, rendering your home uninhabitable, or
(e) The police requiring your presence following a burglary at your home or place of business or witness, or
(f) Jury service by you or your spouse, or
(g) Death or serious injury or illness of a close relative or the death of a business associate, partner or co-director
Provided that these circumstances arose AFTER the date you made your booking and you can supply documentary supporting evidence of the circumstances and the date they occurred.
If you cancel without a qualifying reason
(a) For bookings cancelled more than 6 weeks prior to your holiday start date then you will forfeit a standard deposit but we will refund all other money paid less a cancellation deposit (see deposit table above), the Cancellation Cover charge plus a £40 administration fee).
(b) For bookings cancelled less than 6 weeks prior to your holiday start date then you will forfeit your full holiday cost.
How to cancel
If you wish to cancel your holiday you must notify us in writing or email. The date of cancellation is the date we receive your letter or email. To ensure delivery we recommend all mailed cancellation letters are sent by recorded delivery. Cancellation emails can be sent to firstname.lastname@example.org
1 Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne