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British Travel Award

Winners 2018!

0330 123 4850 0330 123 4850 Mon to Fri 8am - 9pm; Sat 8am - 7pm; Sun 9am - 9pm

Here to Help, Every Step of the Way

Whether you’re counting down the days to go, already on holiday or have returned home, we’re on hand to help. Our dedicated customer service teams are available to contact during every step of your holiday with us. Find out who to contact below.

Before You Travel

If you’ve booked a holiday with us and have a question or want to double check anything, we’re on hand to help.

Don’t forget to check out our FAQs, where you’ll find answers to lots of common questions.

Get In Touch

After Your Holiday

We hope you’ve had an amazing stay with us, and we always welcome any feedback following your stay.

If there’s a particular member of the team who made your holiday extra special, or you’ve thought of something you’d like to feedback on, please contact us within 14 days of your departure.

Get In Touch

During Your Stay

If you encounter any issues on park or have a question during your stay, our reception team on park should be your first port of call. They’re on hand to help resolve any issues so you can get back to enjoying your holiday.

How to get in touch:

  • Call us: You can find the number for reception within your welcome pack
  • Out of hours: If you need to speak to someone when reception is closed, please call the out of hours / security number found in your welcome pack

If you need to speak to someone in our central team, please contact us using the email address below.

Email: – please include your booking number and preferred telephone number so that we can help you as quickly as possible. We aim to respond to emails within 24 hours.

Make an online enquiry

Fill out the online enquiry form below with details about your enquiry and a member of our customer service team will be in touch as soon as possible to assist.


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Contact Details

If you prefer to get in touch another way, please use the contact details provided below, or alternatively use our live chat service, available during business hours.

Customer Service
Tel:0344 335 3507
Opening hours:Monday - Friday 8AM - 9PM
Saturday 8AM - 7PM
Sunday 9AM - 9PM
Customer Relations
Tel:0344 335 3615
Opening hours:Monday - Friday 9AM - 7PM
Saturday 9AM - 5PM
Sunday 9AM - 5PM

Parkdean Resorts Head Office

Parkdean Resorts 2nd Floor One Gosforth Park Way Gosforth Business Park Newcastle upon Tyne NE12 8ET

0191 256 0795 - 9am till 5pm (Mon - Fri)