Contacting Us While You're On Holiday
We hope your pre-arrival email and welcome pack should cover everything you need to create amazing memories with us during your holiday. If something comes up during your stay with us or you have any questions whilst on park, our reception team should be your first port of call. They’re on hand to help resolve any issues so you can get back to enjoying your holiday.
How to get in touch:
- Call us: You can find the number for reception within your welcome pack
- Out of hours: If you need to speak to someone when reception is closed, please call the out of hours / security number found in your welcome pack
Have a question? Try asking here first...
Coronavirus
- A member of my party and/or I have tested positive (or showing symptoms) for Covid-19, what happens next?
- I have been in contact with someone who has tested positive for Covid-19, what happens next?
- Do I need to have a COVID vaccine to go on holiday?
- Do I need to take a COVID test and show a negative test result before I travel?
Booking FAQs
Contact Details
If you wish to speak to one of our dedicated advisers, we are happy to help. Our live chat service is available during our business hours. Alternatively you can call or email us.
| Customer Service | |
| Tel: | 0344 335 3507 |
Parkdean Resorts Head Office
Parkdean Resorts One Gosforth Park Way Gosforth Business Park Newcastle upon Tyne NE12 8ET
- Telephone:
- 0191 256 0795 - 9am till 5pm (Mon - Fri)
- Email:
- [email protected]
Pay via our automated payment line
| Tel: | 0330 8089 734 |
Jump the queue. To make a payment via our automated payment line, simply have your Parkdean booking reference, postcode and holiday departure date.