Park locator

Does it cost more to book via the phone?

Our best prices are always available via our website when you book online. You can also ask questions to assist your online booking by using our Live Chat facility. You can access this by clicking ‘Chat now’ on our Contact Us page.

If you choose to book your holiday over the phone, by speaking to a team member in our contact centre or at one of our holiday parks, a small non-refundable booking service fee of £9.50 will be applied.

The booking service fee will not apply to individuals whose disability or impairment means that they cannot book their holiday using our website, or where terms 13 or 14 apply.