Frequently Asked Questions | Parkdean Resorts
39 results for 'direct debit'
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Which holidays are eligible for Direct Debit?
In order to be eligible for Direct Debit, holidays must be booked a minimum of 16 weeks prior to travel and to the value of £200 or more. Payments must be spread over a minimum of 3 months.Continue reading -
Can I change my direct debit plan?
No, once your Direct Debit plan is set up no changes can be made to the monthly payment, payment due dates or term of the plan.Continue reading -
Can I change my Direct Debit plan?
No, once your Direct Debit plan is set up no changes can be made to the monthly payment, payment due dates or term of the plan. If you would like to make changes...Continue reading -
How does Direct Debit work?
Once you have chosen to pay for your holiday via Direct Debit, this will be set up with your bank and the agreed monthly payment amount will be collected...Continue reading -
How do I set up a Direct Debit?
When booking your holiday online, simply select the 'Direct Debit' option on the payment page. You will then be asked to select and pay an initial deposit...Continue reading -
Is Direct Debit only available to the lead passenger?
Yes, Direct Debit payments must be set up by the lead passenger named on your booking.Continue reading -
When is my last Direct Debit payment due?
To find out when your last Direct Debit payment is due, simply log in to your account and visit the 'My Booking' page to view your payment schedule.Continue reading -
How many Direct Debit instalments will I need to pay?
Direct Debit payments must be spread over a minimum of 3 monthly instalments and the final payment must be made 4 weeks plus 1 day prior to travel...Continue reading -
What happens if I miss a Direct Debit payment or one of my payments fails?
If for any reason one of your Direct Debit payments fail and you haven't manually made the relevant payment by the due date, your Direct Debit plan will be automatically...Continue reading -
What happens if I miss a Direct Debit payment or one of my payments fails?
If for any reason one of your Direct Debit payments fail and you haven't manually made the relevant payment by the due date, your Direct Debit plan will be automatically cancelled.Continue reading -
How do I cancel my Direct Debit and will I get a refund?
If you wish to cancel your Direct Debit, please do so directly with your bank. Your booking will revert to non-Direct Debit terms, which means your payment...Continue reading -
Can I use Direct Debit as my payment method if I book over the phone or on park?
Currently, our Direct Debit payment option is only available to customers who book their holiday online, via the Parkdean Resorts website. We do hope to...Continue reading -
If I want to make any change to my holiday what will happen to my Direct Debit?
If you want to make any changes to your holiday which result in additional charges, for example park or accommodation changes, we will ask that you pay for any change at the time as a single payment.Continue reading -
What happens to my Direct Debit payments and refunds if I cancel my holiday?
If for any reason you wish to cancel your holiday, the refund you receive will be based in our standard booking terms and conditions.Continue reading -
I have only received £25 of my refund?
As we refund via the same method you made your payments to us, this can result in your refund coming to you on different days and via multiple methods.Continue reading -
When do I have to make the final payment for my holiday?
If you have booked your holiday with a deposit, you'll need to make the final payment for your holiday and settle the outstanding balance 10 weeks prior to your arrival date.Continue reading -
How much is the pitch fee?
The pitch fee you pay will vary depending upon factors such as the location of the holiday home, the park or the length of the season.Continue reading -
Is my balance being automatically collected?
If you have selected auto collect we'll automatically take your balance from your elected card on your payment due date (10 weeks prior to your holiday).Continue reading -
Can I spread the cost of my holiday by paying monthly?
Depending on when your holiday starts and how much it costs, you may be able to spread the cost by paying monthly. You can make payments online by logging...Continue reading -
What payment methods do you accept?
We accept the following payment methods: credit or debit card, cheque or postal order, BACS or online bank payment and balance auto collection.Continue reading -
How can I pay my annual pitch fee?
You can pay your pitch fee online in your Owners Connected account. You can pay the amount in full or...Continue reading -
Which payment options are available on the app?
We accept the following payment methods on our Order and Pay app: debit and credit cards and American Express.Continue reading -
Why do I need to verify my transaction when making a payment online?
Due to the adoption of the new 3D Secure 2.0 (also known as 3DS2) security standard amongst card providers, you’re now required to authorise your online payments. This is to reduce the risk of fraud and prevent the use of your credit or debit card without your authorisation.Continue reading -
What is the easiest way to pay my balance?
You can skip the call queue by using our automated payment line. Call us on 0330 8089 734 to make your payment today. You'll need your holiday booking reference number, postcode and departure date handy - as well as your debit or credit card. Simply enter your details using the touchpad on your phone.Continue reading -
How can I pay for my promotional holiday?
You can pay via the website or telephone. The easiest way to make a payment is by logging in to your account via the "Manage My Booking" section, which you can access 24 hours a day, 7 days a week.Continue reading -
How do I book with vouchers?
When booking your holiday online, proceed through the checkout process until you reach the payment details and confirmation page. Under 'Select your payment...Continue reading -
What is the cancellation policy for promotional holidays?
Please refer to your promotional operator’s terms and conditions for further details regarding cancellations and any payments made directly to them. All cancelled holidays are subject to the cancellation charges set out in clause 38 and 68 of our holiday booking terms and conditions.Continue reading -
Are hub passes included in my booking?
Yes, hub passes are included when booking directly with us.Continue reading -
Do you offer day passes to the facilities and entertainment?
We may be able to provide day passes, but this is subject to availability due to numbers on park, and priority is for those who are guests. Please check directly with the holiday park.Continue reading -
Do I have to pay to use the facilities at the holiday park?
The following facilities are included in the cost of your holiday if you have booked directly with Parkdean Resorts (this does not include promotional bookings such as Sun Holidays).Continue reading -
What is included in the cost of my holiday?
When you book your holiday directly with Parkdean Resorts, you can enjoy a whole host of included amenities, facilities and activities on-park.Continue reading -
How much are the hub passes?
When you book your holiday directly with Parkdean Resorts your hub passes are included and there is no additional charge.Continue reading -
How much does a ferry crossing to the Isle of Wight cost?
To view the latest ferry crossing prices to the Isle of Wight, please visit the Wightlink or Red Funnel websites directly. For customers who have booked an...Continue reading -
What is the cancellation policy for promotional holidays?
Please refer to your promotional operator’s terms and conditions for details about cancellations and any payments made directly to them. If you cancel your holiday, cancellation charges...Continue reading -
Can we book a table at the holiday park restaurant?
If you'd like to book a table for a meal at one of our restaurants while staying at one of our holiday parks, please enquire at reception when checking-in, or...Continue reading -
When will I receive my promotional booking confirmation?
You should expect your Parkdean Resorts holiday confirmation within 14 days of receiving your confirmation from your promotional operator.Continue reading -
Do you provide ice packs?
Some of our parks offer ice pack freezing to help you keep your food fresh if you're camping with a cool bag, or your touring caravan doesn't have a fridge.Continue reading -
How do I book a ferry?
We are partnered with Wightlink, who offer our customers visiting the Isle of Wight an exclusive discount on ferry crossings. Shortly after booking your...Continue reading -
Do I need a TV licence?
If you're buying a caravan, lodge or chalet with Parkdean Resorts, or you're already an existing owner, you may need to purchase a TV licence. Please contact...Continue reading
Topics
- Accessibility FAQs
- Accommodation FAQs
- All-Inclusive FAQs
- Booking FAQs
- Booking Service Fee FAQs
- Cancellation FAQs
- Caravans for Sale FAQs
- Dogs FAQs
- Entertainment FAQs
- Facilities FAQs
- Guest Verification FAQs
- Location FAQs
- Membership Card FAQs
- Offers FAQs
- Order and Pay App FAQs
- Ownership FAQs
- Promotional Bookings FAQs
- Protecting our Environment FAQs
- Refunds FAQs
- Touring and Camping FAQs
- Your Lets FAQs
Got a question about a specific location? Check out our regional FAQs.